Sales Assoc, PT, Mayfaire Town Center- PotteryBarn

Williams-Sonoma • Wilmington, NC

7d • Onsite

About The Position

As a Sales Associate, you provide customers with a unique shopping experience through excellent customer service, effective selling techniques, and in-depth product knowledge in a fast-paced specialty retail environment. You help customers identify products suited to their needs and support store sales, operations, and presentation. The position is part-time at the Mayfaire Town Center Pottery Barn location.

The role requires working on the sales floor for extended periods, operating a point-of-sale system, and lifting and mobilizing items weighing up to 75 pounds using appropriate equipment and safety techniques. Part-time flex associates must be available for at least two regularly scheduled weekend shifts and two weekday shifts. Weekend availability must be on two separate days. Associates scheduled for 20 or more hours per week need additional availability to meet business needs.

Williams-Sonoma, Inc. describes itself as a specialty retailer of kitchen and home products and operates a portfolio of home and lifestyle brands. Relocation assistance is not available for this role. The company does not sponsor employment-based immigration for this position.

Requirements

• 1–2 years of customer service and retail sales experience; specialty retail experience is preferred but not required.
• Ability to be mobile on the sales floor for extended periods.
• Ability to operate a POS system.
• Ability to lift and mobilize items weighing up to 75 pounds using appropriate equipment and safety techniques.
• Availability to work at least two regularly scheduled weekend shifts on separate days and two weekday shifts; additional availability is required for associates scheduled 20 or more hours weekly.
• Ability to provide customer service, sell effectively, work both independently and in a team, manage time, prioritize, and handle multiple tasks.
• Ability to understand customers’ needs and connect them with appropriate products.

Nice To Haves

• High school diploma or equivalent preferred.
• Specialty retail sales experience preferred.

Responsibilities

• Provide sincere, friendly, energetic customer service consistent with World-Class service standards.
• Achieve established sales and contest goals and maintain knowledge of current sales and promotions.
• Assist customers with gift wrap, gift registry, merchandise location, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
• Use effective selling techniques to build multiple sales and increase productivity.
• Demonstrate comprehensive product knowledge, including product features and benefits.
• Accurately and efficiently process register transactions, including sales, returns, and exchanges.
• Assist with visual merchandise presentation, signage, and lighting.
• Maintain store cleanliness and maintenance standards; straighten, clean, and help maintain the stockroom as needed.
• Process, ticket, and restock merchandise as needed.
• Perform other duties assigned by management.
• Comply with company policies and procedures.

Benefits

• Generous discount on Williams-Sonoma, Inc. brands.
• 401(k) plan and other investment opportunities.
• Wellness program supporting physical, financial, and emotional health.
• Paid vacations and holidays for full-time associates.
• Health benefits, dental insurance, and vision insurance, including same-sex domestic partner benefits, for full-time associates.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED