About The Position

The Sales Associate provides quality customer service and drives product sales. The role requires knowledge of each product area or department, adherence to the visual manual and company standards, and promotion of sales and other promotions. As an ambassador for the organization and brand, the Sales Associate creates a distinctive customer experience to acquire and retain customers, delivers outstanding service, and promotes merchandise in the store.

Requirements

  • 0–2 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Self-starter with initiative to take on important tasks without being asked.
  • Strong attention to detail and ability to handle multiple tasks precisely.
  • Team player passionate about outstanding customer service and selling merchandise.

Responsibilities

  • Provide extraordinary customer service, including welcoming customers and assisting multiple customers during peak periods.
  • Promote and sell the organization’s services and merchandise.
  • Set goals to improve selling skills and track overall sales.
  • Uphold company policies, procedures, and standards described in company manuals and communications.
  • Assist with daily store operations, including work lists, cleanup lists, weekly shipments, and store maintenance.
  • Present merchandise to promote and sell goods, following product knowledge guidance.
  • Meet or exceed sales targets and goals.
  • Communicate merchandise needs, pricing concerns, and operational problems to store management.
  • Attend store staff meetings and tech clinics.
  • Protect company assets and financial information by following internal control procedures and reporting potential fraud risks to management or appropriate officials.
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