Client Service Associate (Winter Haven, FL)

Raymond James•Winter Haven, FL

1d•Onsite

About The Position

Raymond James is seeking a motivated, detail-oriented Client Service Associate to provide administrative support to Financial Advisors, prospective and existing clients, and branch staff. Under direct supervision, the associate uses skills gained through experience and training to perform routine tasks and a variety of non-routine tasks with limited decision-making responsibility. The role involves regular contact with internal and external customers to obtain, clarify, or provide information. The associate provides high-quality client service in a fast-paced, task-oriented environment, communicating by phone, email, mail, in person, and virtually. The position requires organizing, managing, and tracking multiple detailed assignments amid changing priorities and deadlines, and working independently as well as with a team. The associate is expected to participate in training and professional development to stay current with firm and industry policies and procedures.

Requirements

High school diploma or equivalent.
One or more years of securities industry or related work experience preferred, or an equivalent combination of experience, education, and/or training as approved by Human Resources.
Knowledge of general office practices, procedures, and methods.
Knowledge of investment concepts, practices, and procedures used in the securities industry, as well as financial markets, products, and industry regulations.
Skill with Client Relationship Management (CRM) software or similar contact management software.
Skill with Excel, including developing spreadsheets for ongoing reporting.
Effective communication across in-person, virtual, phone, and mail channels.
Ability to operate standard office equipment and use required software to produce correspondence, reports, electronic communications, spreadsheets, and databases.
Ability to analyze and research account information and use mathematics sufficient to process account and transaction information.
Ability to organize, manage, and track multiple detailed tasks and assignments amid changing priorities and deadlines.
Ability to identify time-sensitive items and assess competing priorities.
Ability to take initiative, follow up proactively on submitted items, and resolve errors, questions, or concerns.
Ability to handle stressful situations and provide calm, professional customer service.
Ability to analyze problems and establish solutions in a fast-paced environment.
Ability to communicate effectively, orally and in writing, with people at all organizational levels, in person and virtually.
Ability to work independently and as part of a cohesive team.
Ability to provide a high level of customer service.

Nice To Haves

One or more years of securities industry or related work experience.

Responsibilities

Handle a high volume of daily client interactions, including basic inquiries and meeting scheduling, by phone, in person, virtually, and through mailings.
Provide support to Financial Advisors and the branch office, working independently and as part of a team.
Process client financial transactions and Financial Advisor and branch office expenses and expense reports accurately.
Open new client accounts and research client and security information using internal databases and other technologies.
Verify client paperwork and documentation for accuracy and completeness before submission and processing, and follow up as needed.
Prepare letters, forms, and reports to support existing clients and prospective-client outreach.
Prepare business summary reports and client-specific reports for Financial Advisor review.
Create and maintain records and files using Client Relationship Management (CRM) software.
Assist Financial Advisors with marketing efforts, including seminars and other client-facing events.
Enter orders at the direction of the Financial Advisor, as needed.
Participate in available training, cross-training, and educational or professional development opportunities to remain current on firm and industry policies and procedures.
Perform other duties and responsibilities as assigned.