Client Service Associate (Sarasota, FL)

Raymond James•Sarasota, FL

2d•Onsite

About The Position

Raymond James is seeking a motivated, detail-oriented Client Service Associate to provide administrative and client-service support to Financial Advisors, prospective and existing clients, and branch staff. Under direct supervision, the associate uses skills gained through experience and training to handle routine work and, with general guidance, a variety of non-routine tasks with limited decision-making responsibility. The role involves regular contact with internal and external customers to obtain, clarify, and provide information. The associate supports a high volume of client interactions and performs administrative and operational tasks, including processing transactions, opening accounts, maintaining accurate documentation, preparing correspondence and reports, and supporting advisor marketing activities. Success in this fast-paced environment requires strong organization, accuracy, effective communication across multiple channels, and the ability to manage changing priorities and deadlines. The role is resident in Sarasota, Florida, and requires less than 25% travel.

Requirements

High school diploma or equivalent.
One or more years of securities-industry or related work experience preferred, or an equivalent combination of experience, education, and/or training approved by Human Resources.
General work experience listed as 4 to 6 months.
Knowledge of general office practices, procedures, and methods.
Knowledge of investment concepts, practices, and procedures used in the securities industry, as well as financial markets, products, and industry regulations.
Skill with CRM or similar contact-management software and Excel, including developing spreadsheets for reporting.
Effective communication across in-person, virtual, telephone, and mail channels, both orally and in writing.
Ability to operate standard office equipment and use software to produce correspondence, reports, electronic communications, spreadsheets, and databases.
Ability to analyze and research account information, organize and track multiple detailed assignments, manage changing priorities and deadlines, and identify time-sensitive items.
Ability to take initiative, follow up proactively, and resolve errors, questions, or concerns.
Ability to handle stressful situations calmly and professionally while providing a high level of customer service.
Ability to analyze problems and establish solutions in a fast-paced environment.
Mathematical ability sufficient to process account and transaction information.
Ability to communicate effectively with all organizational levels and work both independently and as part of a cohesive team.

Nice To Haves

One or more years of securities-industry or related work experience.

Responsibilities

Handle a high volume of daily interactions with prospective and existing clients, including basic inquiries and meeting scheduling by phone, in person, virtually, and through mailings.
Provide support to Financial Advisors and the branch office, both independently and as part of a team.
Process client financial transactions and Financial Advisor and branch office expenses and expense reports accurately.
Open new client accounts and research client and security information using internal databases and other technologies.
Review client paperwork and documentation for accuracy and completeness before submission and processing, and follow up to ensure completion.
Prepare letters, forms, and reports to support existing clients and prospecting efforts.
Prepare business summary reports and client-specific reports for Financial Advisor review.
Create and maintain records and files using Client Relationship Management (CRM) software.
Assist Financial Advisors with marketing efforts, including seminars and other client-facing events.
Enter orders at the direction of a Financial Advisor, as needed.
Participate in training, cross-training, educational, and professional development opportunities to remain current on firm and industry policies and procedures.
Perform other assigned duties and responsibilities.