Sales Associate, Travel Contact Center (Remote)

AAA Mid-Atlantic

6d•$16 - $22•Remote

About The Position

AAA Club Alliance is hiring a full-time Travel Sales Associate for its Travel Contact Center. The role provides sales and service to Members and non-Members across telephone, email, and web chat channels for air, car, rail, and hotel travel products. Using relationship-selling, the associate matches products and services to customer needs while maximizing Membership and Travel benefits. The position focuses primarily on domestic reservations and requires an emphasis on Diamond Elite and Preferred vendor products. The position is 100% remote and is limited to candidates who reside in Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, Washington, DC, or West Virginia. Paid virtual training is provided, and AAA Club Alliance supplies required computer equipment. A quiet, private workspace and a stable, high-speed, hard-wired Ethernet connection are required throughout employment. The role does not allow flexibility to provide care to others in the household.

Requirements

High school diploma or equivalent.
18 months of sales or customer service experience.
Effective written and oral communication skills.
Ability to multitask and seek resolution.
A quiet, private workspace free from distractions or interruptions.
A stable, high-speed, hard-wired internet connection via Ethernet cable throughout employment; wireless, DSL, hotspots, satellite, and shared or public internet connections are prohibited.
Successful completion of the virtual training class.
Ability to work weekends, overtime, and/or holidays as required.
Must reside in Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, Washington, DC, or West Virginia.
This position does not allow flexibility to provide care to others in the household.

Nice To Haves

Call center or inbound call-taking experience is preferred.

Responsibilities

Serve Members and non-Members through telephone, email, and web chat by selling and servicing air, car, rail, and hotel reservations, with a concentration on Diamond Elite and Preferred vendor products.
Book reservations and counsel customers on primarily domestic air, rail, hotel, and car travel.
Operate and maintain familiarity with applicable automated airline reservation and ticketing systems and travel partner booking sites; proficiency is expected within six months.
Comply with ARC regulations and Club policies and procedures for collecting and handling assets.
Answer and accurately process incoming calls, emails, and web chat sessions related to AAA travel while maintaining a pleasant, professional manner and following quality guidelines.
Identify and pursue appropriate upsell and cross-sell opportunities to meet Members’ needs.
Create and maintain long-term relationships with travel clients to encourage repeat business.
Meet or exceed established minimum production and performance requirements.
Participate as a user in testing new systems and procedures.
Apply creative problem-solving, identify alternatives, and consider the likely impact of decisions before implementing them.
Keep current on developments, products, services, and policy changes, and apply them correctly while maintaining expertise in AAA travel platforms.
Assist Members with auto travel plans by providing hotel reservations along planned routes.
Perform other duties as assigned.