Sales Associate - Optical Specialist

National Vision•Longview, TX

About The Position

The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. The position brings the brand to life through confident service, attention to detail, and ownership of key parts of the customer journey, from pre-exam support to eyewear readiness, fitting, and pickup. The role combines customer connection, optical support, and finishing work to deliver seamless, elevated, and consistent experiences. The Optical Specialist guides customers through eyewear selection, final fitting, and product education; supports patient flow and pre-exam screenings; performs final adjustments, inspections, and quality checks; and prepares orders for pickup. The position also supports order entry and tracking, maintains organized and clean work areas, resolves quality or service issues proactively, and upholds Eyeglass World’s service and operational standards. Duties may vary to meet state licensing or credential requirements. The job posting states that Eyeglass World stores are closed every Sunday. National Vision offers competitive pay, bonus opportunities, benefits, training, educational courses, and opportunities for internal promotion.

Requirements

High school diploma or equivalent.
At least 1 year of experience in optical, retail, sales, or customer service.
Strong multitasking, time-management, and organizational skills.
Clear communication skills and the ability to educate customers effectively.
Ability to prioritize customer satisfaction at every interaction.

Nice To Haves

Bilingual abilities.

Responsibilities

Deliver warm, confident, and personalized service throughout each customer’s visit.
Guide customers through eyewear selection, final fitting, and product education.
Help ensure customers feel confident in their eyewear and overall experience.
Assist with patient flow and pre-exam screenings to support optometrists.
Help ensure smooth transitions between the exam, finishing, and pickup stages.
Perform finishing work, including final adjustments, inspections, and quality checks.
Ensure eyewear meets Eyeglass World standards for fit, function, and presentation.
Prepare orders for pickup and provide a polished, brand-aligned handoff.
Support order entry, tracking, and timely completion.
Maintain organized, clean, and efficient finishing and retail areas.
Identify and proactively resolve quality or service issues.
Model Eyeglass World service standards, tone, and behaviors.
Uphold the store’s visual, experiential, and operational brand standards.
Partner with the store team to deliver a consistent and elevated customer experience.
Support the store team in shared goals.