Sales Associate - Optical Specialist

National Vision•Walker, MI

5d•Onsite

About The Position

The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. The role brings the brand to life through confident service, attention to detail, and ownership of customer-facing steps from pre-exam support through eyewear readiness, fitting, and pickup. It combines customer connection, optical support, and finishing work to deliver consistent, high-quality experiences. The position supports patient flow and pre-exam screenings, assists customers with eyewear selection and product education, performs final adjustments and quality checks, and prepares orders for pickup. It also supports order entry and tracking, maintains organized and clean work areas, and helps uphold store service, visual, experiential, and operational standards. Duties and work practices may vary to meet state licensing or credential requirements. The employee must be available to work Mondays and Thursdays. The store is closed every Sunday.

Requirements

High school diploma or equivalent.
At least 1 year of experience in optical, retail, sales, or customer service.
Strong multitasking, time-management, and organizational skills.
Clear communication skills and the ability to educate customers effectively.
Ability to prioritize customer satisfaction at every interaction.
Ability to support the store team in achieving shared goals.
Must be available to work Mondays and Thursdays.

Nice To Haves

Bilingual abilities.

Responsibilities

Deliver warm, confident, personalized service throughout each customer visit.
Guide customers through eyewear selection, final fitting, and product education.
Help ensure customers leave confident in their eyewear and experience.
Assist with patient flow and pre-exam screenings to support optometrists.
Support smooth transitions between the exam, finishing, and pickup stages.
Perform finishing work, including final adjustments, inspections, and quality checks.
Ensure eyewear meets Eyeglass World standards for fit, function, and presentation.
Prepare orders for pickup and provide a polished, brand-aligned handoff.
Support order entry, tracking, and timely completion.
Maintain organized, clean, and efficient finishing and retail areas.
Proactively identify and resolve quality or service issues.
Model Eyeglass World service standards and uphold visual, experiential, and operational brand standards.
Partner with the store team to deliver a consistent customer experience and support shared goals.