Sales Associate

Express • San Francisco, CA

4d • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand offering modern, confident and effortless style through its retail and outlet stores, online store, and mobile app. The Sales Associate at the Stonestown store provides a great in-store shopping experience while supporting additional tasks such as stocking, cleaning, and folding merchandise.

The role includes maintaining a clean, organized, safe, and inviting store; following company policies and procedures; assisting with product launch changes; delivering the customer experience model; processing transactions quickly and accurately; resolving or escalating customer service issues; and explaining credit and loyalty programs to encourage participation. Other essential functions may be assigned by a supervisor.

Applicants must be authorized to work full-time in the United States. PHOENIX does not sponsor work visas for this position. Compensation is $19.61–$25.50 per hour, depending on factors including work location, education, skills, and experience.

Requirements

• High school education or equivalent.
• At least 6 months of relevant job experience; the posting lists 0–2 years of experience.
• Proficient in using technology, including iPads and registers.
• Meet defined availability criteria, including nights, weekends, and non-business hours.
• Meet the physical requirements of the role.
• Strong customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, the sales leadership team, and associates.
• Demonstrated collaboration skills and ability to work well within a team.
• Currently authorized to work full-time in the United States; work visa sponsorship is not provided.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room so the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service issues positively, determine an appropriate resolution or escalate the issue, and communicate issues and resolutions to Store Management.
• Explain the benefits of credit and loyalty member programs and encourage customers to participate.
• Perform other essential functions as directed by a supervisor.
• Assist with additional store tasks such as stocking, cleaning, and folding merchandise.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new mothers and fathers.
• For part-time associates, assistance through LIG Solutions to obtain individual insurance coverage, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) with company match.
• Part-time associates may receive an Express merchandise discount, participate in the Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED