SALES ASSOCIATE - NORTH ISLAND MAIN STORE - CONSUMABLES DEPT - PART TIME (20-34.50 HOURS)

NEXCOM•San Diego, CA

About The Position

The Sales Associate serves as a customer-facing representative, helping customers identify products and services that meet their needs while presenting the company’s brand and purpose in an educational, insightful, and professional manner. The role calls for a positive, outgoing approach and a commitment to customer service. The employee may work across multiple departments according to business needs; the initial assignment is in the Lawn and Garden department. The position includes customer engagement and sales, maintaining store appearance, processing transactions and paperwork, and supporting merchandise and inventory processes. Work is generally performed indoors but may be outdoors depending on location. The role requires standing and moving for extended periods, lifting merchandise, and availability for varied hours, including weekends and holidays.

Requirements

Basic knowledge of products and merchandise.
Strong interpersonal and communication skills, including the ability to communicate effectively with customers, peers, and management and use proper telephone etiquette.
Ability to read, write, and interpret instructional documents, including safety rules, operating and maintenance instructions, and procedure manuals.
Basic math skills, including addition, subtraction, multiplication, and division.
Ability to multitask while attending to customers and remain flexible to business needs.
Ability to work as part of a team and take initiative without direct supervision.
Enthusiastic, friendly, and energetic approach with a desire to provide outstanding service.
Ability to perform duties involving constant movement, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours.
Ability to occasionally stoop, kneel, crouch, and climb ladders; lifting at least 25 pounds and up to 50 pounds in some departments.
Availability to work a variety of hours, which may include early mornings, evenings, weekends, and holidays.

Nice To Haves

Retail experience is preferred but not required.
High school graduation or equivalent is preferred.

Responsibilities

Proactively engage with customers, ask questions, listen to their needs, and direct them to merchandise.
Inform customers about upcoming events, promotions, mobile offers, and the STAR card.
Provide premier customer service and build positive, inclusive, and respectful relationships.
Maintain the appearance of the store.
Cross-sell and upsell products, make suggestions based on customers’ individual needs, and keep up with current trends and promotions.
Learn product features and use company tools and technology to provide customers with product information and specifications.
Use a point-of-sale system to process cash, exchanges, discounts, gift cards, credit cards, and debit cards; handle cash accurately.
Complete paperwork, reports, and reconciliation.
Complete inventory processes, check in merchandise, ensure it is accurately ticketed, and possibly participate in periodic inventories.
Follow the assigned work schedule and accurately complete work assignments.
Perform other duties as assigned.