SALES ASSOCIATE - NORTH ISLAND MAIN STORE - SOFTLINES - FLEX (0-19.50) HOURS

NEXCOM•San Diego, CA

2d•Onsite

About The Position

The Sales Associate serves as a customer-facing representative of the company, helping customers identify products and services that meet their needs while supporting the company’s reputation for customer service. The role involves learning about merchandise and communicating product information in an educational, insightful, and professional manner. Associates are expected to be positive, outgoing, and focused on serving others. The initial assignment is in the Softlines department, though the position may work across multiple departments based on business needs.

Requirements

Basic knowledge of products and merchandise.
Strong interpersonal and communication skills, including the ability to communicate effectively with customers, peers, and management and use proper telephone etiquette.
Ability to read, write, and interpret instructional documents, including safety rules, operating and maintenance instructions, and procedure manuals.
Ability to perform basic arithmetic, including addition, subtraction, multiplication, and division.
Ability to multitask while attending to customers and remain flexible to business needs.
Ability to work as part of a team and take initiative without direct supervision.
Enthusiastic, friendly, and energetic approach, with a desire to provide outstanding service.
Ability to meet the physical demands of the role, including standing for at least two consecutive hours; frequent moving, talking, hearing, reaching, and grabbing; and lifting at least 25 pounds and up to 50 pounds in some departments.
Ability to work a variety of hours, potentially including early mornings, evenings, weekends, and holidays.

Nice To Haves

Retail experience is preferred but not required.
High school graduation or equivalent is preferred.

Responsibilities

Proactively engage with customers, ask questions, and listen to their needs.
Direct customers to merchandise and inform them about events, promotions, mobile offers, and the STAR card.
Provide premier customer service and build positive, inclusive, and respectful relationships.
Maintain the appearance of the store.
Cross-sell and upsell products, know the store layout, and make suggestions based on customers’ needs, current trends, and promotions.
Learn product features and trends, and use company tools and technology to provide product information and specifications.
Use a point-of-sale system to process cash transactions, exchanges, discounts, and gift, credit, and debit card payments; handle cash accurately.
Complete paperwork, reports, and reconciliations.
Manage merchandise inventory processes, including checking merchandise in and ensuring it is accurately ticketed; may participate in periodic inventories.
Adhere to the assigned work schedule and follow through accurately and completely on work assignments.
Perform other duties as assigned.