PT Sales Associate

Lovesac Company • Santa Clara, CA

8d • Onsite

About The Position

Lovesac is a fast-growing, design-driven furniture brand focused on helping people live more comfortably through innovative, adaptable products. Sales Associates connect with customers, help them design products for their lifestyles and spaces, and deliver a customer-first experience. They build relationships beyond individual transactions, adapt to a fast-paced retail environment, represent the brand with integrity, and contribute to an inclusive and respectful team culture.

The role combines sales and customer service with store operations. Associates guide customers through the sales process, maintain and follow up on quotes, demonstrate product knowledge, and work toward sales goals and KPIs. They also support daily store operations, including opening and closing, inventory, visual standards, promotions, safety, and company policies. The position requires regular work during high-traffic periods, including weekends, holidays, and nights, and may involve travel to local stores, vendors, or occasional meetings.

Requirements

• Must be at least 18 years of age.
• At least 1 year of experience in retail or customer service.
• Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights.
• Ability to use technology for sales and customer support, including product demonstrations and internal CRM systems.
• Ability to travel as required by the Company to local stores, third-party vendors, and occasional meetings using various forms of transportation.
• Demonstrated judgment, integrity, and trustworthiness in handling financial transactions, sensitive business and customer data, customer privacy, and the comfort and safety of people and property.
• Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
• Ability to stand and walk for extended periods, up to 8 hours per shift.
• Ability to move objects, including medium to large furniture items weighing up to 75 pounds, between positions or from lower to higher positions.
• Ability to assemble furniture while working on the selling floor.
• Ability to bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

• Greet customers energetically and actively sell by following the Lovesac selling process.
• Maintain a personal quote pipeline and consistently follow up with customers to drive conversion.
• Build genuine customer connections that encourage loyalty, repeat business, and brand advocacy.
• Manage the customer journey from start to finish by identifying needs, providing service, and developing lasting relationships.
• Demonstrate product knowledge, provide brand tours and product education, and close sales.
• Take ownership of individual performance and work to meet or exceed sales goals and KPIs.
• Contribute to an inclusive and respectful environment for customers and teammates.
• Remain accountable and flexible, learn from feedback, and build relationships that strengthen brand awareness.
• Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
• Use store systems and data to prioritize work and support efficient, customer-focused execution.
• Follow brand standards, safety requirements, and company policies while protecting the business.
• Take on additional priorities and special projects as needed.
• Use technology, including internal CRM systems, to support sales, customers, and future outreach.
• Travel as required to local stores, third-party vendors, and occasional meetings.
• Handle financial transactions and sensitive customer and business information with sound judgment, integrity, and care.
• Assemble furniture on the selling floor and move furniture items as required.

Benefits

• Performance-based quarterly bonus
• Competitive hourly wage
• 401(k) with company match
• Legal and ID theft plans
• Paid time off and holiday pay
• Associate Resource Groups
• Lovesac Gives Back
• Verizon employee discounts
• Employee Assistance Program (EAP)
• Access to discounted health benefits
• Wellness and gym discount
• Up to 26 hours of paid time off within the fiscal calendar year
• Pay at 1.5 times the regular rate for hours worked over 40 in a work week
• In certain jurisdictions, part-time Sales Associates may be eligible for paid sick and safe leave
• Pay at 1.5 times the regular rate for hours worked on specified holidays

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed