Sales Associate, Part-Time - Portland

Reformation • Portland, OR

2d • Onsite

About The Position

The Sales Associate supports Reformation’s mission to make sustainable fashion accessible and is responsible for meeting individual sales goals while delivering an elevated, customer-first in-store experience. The role involves engaging customers, building loyal client relationships, educating shoppers about the brand and its sustainability efforts, and sharing product knowledge and customer feedback. Associates also help maintain inventory accuracy, loss-prevention practices, store presentation, and a professional, productive work environment. The position reports to the Store Manager.

Requirements

• Experience working with a sales or retail organization and/or an operationally intensive business.
• Ability to work in a fast-paced setting.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• A driven approach to taking on new challenges and self-motivation for work and career.
• Availability to work at least 20 hours per week and at least 3 days per week, including weekends.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays when required by business needs.

Responsibilities

• Consistently meet and exceed sales goals.
• Assist in generating clientele through customer engagement.
• Contribute to an in-store experience that surprises and delights customers.
• Build long-term, loyal client relationships by delivering an excellent customer experience with a customer-first mindset.
• Act as a brand ambassador by embodying brand values, engaging customers with the brand, and educating them about Reformation’s sustainability stories.
• Maintain strong customer-experience feedback and service-evaluation scores, including NPS.
• Support consistent inventory accuracy and controls in the store.
• Contribute to loss prevention across all areas of the business.
• Uphold the time and attendance policy.
• Ensure the selling floor reflects brand and concept standards.
• Share product knowledge with genuine enthusiasm.
• Communicate customer-informed product feedback to support improvements to products and merchandising.
• Help maintain an inspiring store environment where products are easily accessible.
• Reflect Reformation’s core values and culture in all efforts.
• Maintain a professional, healthy, and productive work environment.

Benefits

• Employer-sponsored private medical, dental, and vision insurance for eligible employees.
• Commuter benefits.
• Paid time off policies, including vacation, sick leave, and company holidays, for eligible employees.
• Retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned funds.
• Fertility care support through Carrot and up to $5,000 USD in reimbursement for related fertility expenses after one year of employment.
• Yearly donations to community efforts supported by employees.
• Clothing discount.
• Culture events, including Ref Values week and Volunteer Time Off.
• Opportunities to collaborate with colleagues around the world.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed