Sales Associates

La-Z-Boy • Pittsburgh, PA

2d

About The Position

La-Z-Boy Sales Associates create sales through exceptional customer service and knowledge of the company’s selling process, products, and services. The role focuses on building lasting customer relationships, meeting sales goals, and developing awareness of interior design through practical experience and collaboration with a La-Z-Boy Designer. Compensation includes an hourly base wage and uncapped commissions. Training pay is $15–$20 per hour for 2–6 weeks, with no commissions during training. After training, base pay is $12.50 per hour, varying by store location, plus commissions and an opportunity for a quarterly bonus. Average annual earning potential after training is stated as $45,000–$65,000+ including base pay, bonus, and commission.

The position works 40 hours per week and requires schedule flexibility to meet business needs, including evenings, weekends, and holidays. Employees may receive medical, vision, dental, and basic life insurance, a 401(k) plan with company matching, paid holidays, vacation, and personal or state-mandated sick time, as applicable. The role involves working inside a store and requires standing for long periods, lifting or carrying up to 50 pounds, and frequent repetitive hand motions, hearing, and listening.

Requirements

• High school diploma or equivalent.
• Excellent communication, customer service, and organizational skills.
• Strong interpersonal skills to communicate effectively, build rapport, and positively influence others.
• Demonstrated persuasion and negotiation skills.
• Ability to manage time and conflicting priorities effectively.
• Ability to work effectively and productively with others as part of a team.
• Ability to work the schedule and hours required by business needs, including evenings, weekends, and holidays as required.
• Initiative and motivation to meet assigned goals and objectives and achieve more.
• Strong attention to detail.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Ability to lift and/or carry up to 50 pounds and stand for long periods.
• Ability to pass a background check and drug screen.

Nice To Haves

• Previous selling experience and ability to close a sale.
• Bachelor’s degree in Business or a related field.

Responsibilities

• Contribute to store sales goals by selling furniture, accessories, and services.
• Promote the Design program and assist the Designer in achieving established sales goals.
• Follow the La-Z-Boy selling process and provide a favorable customer experience.
• Use sales skills including approach, rapport building, needs discovery, customized presentations, objection handling, closing, follow-up, after-sale service, and ongoing customer contact.
• Make use of store promotions, marketing initiatives, and grassroots programs.
• Schedule professional home consultations and present customized room designs, product and accessory recommendations, and professional installation benefits.
• Follow and champion the established Design process and support design-related store functions.
• Provide high-quality service to current and prospective customers, including using Podium for customer satisfaction and follow-up.
• Respond to incoming calls and emails and assist with customer issues or complaints by offering appropriate solutions.
• Maintain positive working relationships with store employees and help train, coach, and develop peers in product knowledge and selling skills.
• Help maintain the store’s visual appearance, displays, product tags, accessory catalogs, design-center fabrics, floor moves, and general cleanliness.
• Accurately complete order information, collect deposits and fees, maintain customer records, and research customer payments and deliveries.
• Complete daily On-Point system logs accurately and schedule deliveries with customers.
• Maintain knowledge of company standards, products, processes, and systems; contribute energy and urgency to the store team.
• Open and close the store.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Basic life insurance
• 401(k) retirement plan with company match of up to 6%
• 9–11 paid holidays each year
• Two weeks of prorated vacation as a new hire
• Personal time for non-exempt employees or state-mandated sick time
• Uncapped sales commissions
• Quarterly bonus opportunity of up to $1,500 based on meeting defined individual sales goals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED