Sales Associates

La-Z-Boy•Pittsburgh, PA

17h•$45,000 - $65,000•Onsite

About The Position

Sales Associates create sales by providing exceptional customer service and applying knowledge of La-Z-Boy products, services, and selling processes. The role builds long-term customer relationships, supports store and Design program sales goals, and develops awareness of interior design through practical experience and collaboration with a La-Z-Boy Designer. Compensation includes training pay of $15–$20 per hour for 2–6 weeks, with no commissions during training; the training rate varies by location. After training, the stated average annual earning potential is $45,000–$65,000+, inclusive of base pay, bonus, and commission. Post-training base pay is $12.50 per hour, varying by store location, plus uncapped commission and potential quarterly bonuses. The company will ensure pay meets applicable state or local minimum wage requirements. The position is listed as 40 hours per week. The role also supports customers through home design consultations and follow-up; assists with training peers; maintains showroom displays, records, and store cleanliness; completes order and system tasks; schedules deliveries; and opens and closes the store. The position requires working the schedule and hours dictated by business needs, including evenings, weekends, and holidays as required. Physical demands include lifting or carrying up to 50 pounds, standing for long periods, and frequent repetitive hand motions, hearing, and listening. The work takes place indoors.

Requirements

High school diploma or equivalent.
Excellent communication, customer service, and organizational skills.
Strong interpersonal skills to communicate effectively, build rapport, and positively influence others.
Demonstrated persuasion and negotiation skills.
Ability to manage time and conflicting priorities effectively.
Ability to work effectively and productively with others as a team.
Ability to work the schedule and hours dictated by business needs, including evenings, weekends, and holidays as required.
Initiative to meet assigned goals, missions, and objectives, with motivation to achieve more.
Strong attention to detail.
Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
Ability to lift and/or carry up to 50 pounds and stand for long periods.
Ability to pass a background check and drug screen.

Nice To Haves

Previous selling experience and ability to close a sale are strongly preferred.
Bachelor’s degree in Business or a related field.

Responsibilities

Contribute to store sales goals by selling furniture, accessories, and services.
Promote the Design program and assist the Designer in achieving Design program sales goals.
Consistently follow the La-Z-Boy selling process and provide a favorable customer experience.
Use sales skills including approaching customers, building rapport, discovering needs, presenting customized portfolios, addressing objections, closing sales, following up, providing after-sale service, and maintaining contact with past and prospective customers.
Maximize store promotions, marketing initiatives, and grassroots programs.
Maintain knowledge of existing and new product-line features and benefits.
Schedule professional home consultations and present customized room designs, including fabric samples, furniture, tables, accessory recommendations, and professional installation benefits.
Follow and champion the established Design process and support design-related store functions.
Provide high-quality service to current and future customers and ensure customers have an informative, positive experience.
Use Podium to support customer satisfaction and follow-up.
Make sound business decisions that support customer satisfaction and a team environment.
Respond to incoming calls and emails and help resolve customer issues or complaints with appropriate solutions and alternatives.
Maintain positive working relationships with store employees.
Help train, coach, and develop peers in product knowledge and selling skills and processes.
Promote a culture of sales and service.
Help maintain the store’s visual appearance, including displays, product tagging, accessory catalogs, design-center fabrics, floor moves, and general cleanliness.
Accurately complete order information, collect deposits and fees, maintain customer records, and research customer payments and deliveries.
Complete daily On-Point system logs accurately.
Maintain urgency, enthusiasm, and excitement with the store team and customers.
Maintain knowledge of company standards, products, internal processes, and systems.
Schedule customer deliveries consistently.
Open and close the store.