Sales Associate

Petco • Arlington Heights, IL

6d • Onsite

About The Position

As a Sales Associate, you are at the heart of the Pet Care Center experience. You help pet parents find the right products and solutions for their pets while creating a welcoming, safe, and engaging environment. The role is suited to someone who enjoys helping others, learning about pet care, and working with a team in a fast-paced retail setting.

You support the health and safety of animals, share accurate product and pet-care information, deliver friendly customer service, assist customers with purchases and transactions, and help keep the sales floor organized, stocked, and appealing. You also support inventory, merchandising, promotions, and daily store operations while following company policies and safety standards.

The job takes place in a Pet Care Center retail environment and involves active engagement on the sales floor. It requires frequent standing and walking, bending, kneeling, reaching, and lifting. Associates may need to lift or move merchandise, supplies, or animals weighing up to 50 pounds and work near animals, animal dander, odors, noises, and cleaning chemicals. Flexible availability is needed to support store operating hours, including evenings, weekends, and holidays.

Requirements

• Passion for animals and an interest in pet care.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic math skills and comfort handling cash and transactions.
• Strong attention to detail and reliability.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to work in proximity to animals and exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

• Previous retail or customer service experience is preferred but not required.

Responsibilities

• Support the health, safety, and proper care of animals in accordance with Petco policies and standards.
• Share accurate product and pet-care information to help customers make informed choices.
• Greet customers and provide friendly, helpful, courteous, knowledgeable, and solution-focused service.
• Create positive shopping experiences that build trust and customer loyalty.
• Assist customers in selecting products and services that meet their pets’ needs.
• Educate customers about products, services, and promotions, and support store sales and service goals.
• Process sales, returns, and exchanges accurately and efficiently, including cashiering and point-of-sale transactions.
• Maintain a clean, safe, welcoming, organized, and visually appealing store and sales floor.
• Stock shelves, replenish merchandise, and support inventory integrity and stock accuracy.
• Assist with store recovery, merchandising, promotional setups, and daily operational routines.
• Collaborate with and support teammates in achieving store goals.
• Follow company policies, procedures, and safety standards, and perform additional assigned tasks.

Benefits

• Opportunities to learn, grow, and explore career paths.
• Health and financial benefits, 401(k), incentives, and paid time off are referenced in the Petco Total Rewards overview.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed