Sales Associate

Express • Fort Wayne, IN

3d • Onsite

About The Position

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident, and effortless style. The Sales Associate joins the Express team and helps provide customers with a great in-store shopping experience, while supporting store operations such as stocking, cleaning, and folding merchandise.

The role includes maintaining clean, safe, and organized sales and back-of-house areas; following company safety policies and procedures; and assisting with product launch changes according to company standard operating procedures. Associates deliver the customer experience model, process transactions accurately and efficiently, resolve or escalate customer service issues, and encourage participation in credit and loyalty programs. Other essential functions may be assigned by the supervisor.

Requirements

• High school education or equivalent.
• At least 6 months of relevant job experience; the posting lists 0–2 years of relevant job experience.
• Proficiency with technology, including iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the position's physical requirements.
• Ability to interact with customers and provide customer service.
• Strong verbal and written communication skills, particularly with customers, the sales leadership team, and associates.
• Demonstrated collaboration skills and ability to work well within a team.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Provide a great in-store shopping experience and deliver all aspects of the customer experience model.
• Maintain clean and organized sales-floor, checkout, fitting-room, and stock-room areas to keep the store safe and inviting.
• Follow company policies and procedures to ensure the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service issues positively or escalate them as appropriate, and communicate issues and resolutions to Store Management.
• Explain the benefits of credit and loyalty member programs and encourage customer participation.
• Assist with additional store tasks such as stocking, cleaning, and folding merchandise.
• Perform other essential functions as directed by the supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for eligible full-time associates.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new mothers and fathers.
• Part-time associates may receive assistance obtaining individual insurance coverage, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) with company match.
• Part-time associates may participate in the Learn & Earn incentive program and choose voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED