Sales Associate

Petco•Cranston, RI

7d•Onsite

About The Position

As a Sales Associate, you are at the heart of the Pet Care Center experience. You help pet parents find the right products and solutions for their pets while creating a welcoming, safe, and engaging environment. The role is suited to someone who enjoys helping others, learning about pet care, and working with a team in a fast-paced retail environment. You will provide courteous, knowledgeable customer service; share accurate product and pet-care information; help customers select products and services; and process sales, returns, and exchanges. You will also help keep the sales floor clean, organized, stocked, and visually appealing, support inventory and merchandising activities, and follow company policies and safety standards. The position involves frequent activity on the sales floor and working around animals, customers, merchandise, and cleaning chemicals.

Requirements

Passion for animals and an interest in pet care.
Strong communication and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Basic math skills and comfort handling cash and transactions.
Strong attention to detail and reliability.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work in proximity to animals and tolerate animal dander, odors, noises, and cleaning chemicals.
Flexible availability to support operating hours, including evenings, weekends, and holidays.

Nice To Haves

Previous retail or customer service experience is preferred but not required.

Responsibilities

Support the health, safety, and proper care of animals in accordance with Petco policies and standards.
Share accurate product and pet-care information to help customers make informed choices.
Greet customers and provide friendly, helpful, solution-focused service.
Create positive shopping experiences that build trust and customer loyalty.
Collaborate with and support teammates.
Assist customers in selecting products and services that meet their pets’ needs.
Process sales, returns, and exchanges accurately and efficiently, including cashiering and point-of-sale transactions.
Educate customers on products, services, and promotions, and support store sales and service goals.
Maintain store cleanliness, organization, presentation standards, and a welcoming environment.
Stock shelves, replenish merchandise, and support inventory accuracy and integrity.
Assist with store recovery, merchandising, promotional set-ups, and daily operational routines.
Follow company policies, procedures, and safety standards.
Support additional tasks and responsibilities as assigned.