Sales Associate (Full-Time) - Oakbrook Center

ALO•Oak Brook, IL

2d•$17 - $23•Onsite

About The Position

The Sales Associate helps achieve store sales goals by delivering ALO’s brand experience and mission. The role creates an authentic, welcoming experience for every guest through personal connection, product education, and knowledge of ALO’s community and culture. The associate is expected to be knowledgeable about product features, benefits, fabrics, usage, design, and care, and to contribute positively to a team culture focused on feedback and excellence. The position requires frequent movement throughout the store, including the sales floor and back of house, and taking initiative to keep the store clean, safe, inviting, and efficient when not assisting guests. This is a full-time, non-exempt role in Oak Brook, Illinois. Associates are expected to have open availability seven days a week and work 32–40 hours. All employees must be available during the company’s holiday blackout period, from the week of American Thanksgiving through the first week of January.

Requirements

Passion for customer service and delivering exceptional experiences.
Align with and embody ALO’s Guiding Principles.
Be self-motivated and desire to achieve results and excel individually and as part of a team.
Be able to move constantly throughout all areas of the store.
Be able to lift, push, carry, or otherwise move up to 50 pounds.
Be able to lift, bend, kneel, climb, crawl, and/or twist, and safely climb up and down a ladder.
Be able to stand and move for an entire shift.
Have open availability seven days a week and be able to work 32–40 hours.
Be available to work during the company’s holiday blackout period, from the week of American Thanksgiving through the first week of January.

Nice To Haves

At least one year of prior work experience in a client-centric sales environment.

Responsibilities

Contribute positively to the business and store environment while aligning with store leadership and company goals.
Drive and exceed sales goals by leading ALO Flow initiatives and optimizing productivity and efficiency.
Engage with customers and provide a friendly, easy-to-shop environment.
Build customer relationships through daily interactions.
Work with the leadership team to analyze reports, strategize, deliver results, support action plans for deficient areas, and identify growth opportunities.
Support effective sales-floor coverage by developing workforce solutions and leading selling initiatives as needed.
Stay informed about store goals, company communications, initiatives, product launches, and information from the Store Leadership Team; educate guests about relevant initiatives.
Introduce guests to ALO’s Retail, Yoga, and Café business through personal testimony and knowledge of each area.
Use company tools, incentives, and strategies to help meet store goals.
Resolve customer needs quickly and effectively to ensure satisfaction.
Educate guests and staff about ALO products, community, and culture.
Protect the daily schedule and prioritize business needs in partnership with Store Leadership.
Assist with shipment processing and product flow, including visual merchandising placement and daily replenishment.
Execute front- and back-of-house procedures in accordance with company policies and procedures.
When not assisting guests, take initiative to complete tasks that keep the store clean, safe, inviting, and operating efficiently.

Benefits

Generous employee discount.
Free ALO Wellness Club membership with access to hundreds of streaming fitness and yoga classes.
Medical, dental, and vision plan options.
Free virtual access to mental health providers.
New parent support for employees and dependents.
401(k) with company matching.
Monthly store incentives and eligibility for the monthly store incentive bonus program.
Clothing allowance.
Free yoga classes at Sanctuaries in select cities.
Commuter benefits.