Sales Associate - Batteries Plus
About The Position
The Sales Associate works in a customer-oriented, often fast-paced retail environment, consultatively selling batteries, light bulbs, and accessories to retail and commercial customers. The role also involves repairing iPhones, iPads, smartphones, and tablets; listening to customers’ needs and recommending solutions; and performing battery tests, installations, and battery-pack rebuilds. Associates contribute as team members to the overall success of the store. The position combines customer service and sales with merchandising, inventory, technical work, and store operations. Associates greet customers, answer questions, complete transactions, support sales goals, maintain product knowledge, and help keep the store, inventory, displays, and customer service at management standards. The posting states that associates must be able to lift more than 50 pounds, should have a valid driver’s license, and must have access to reliable transportation.
Requirements
- High school diploma or equivalent, and six months of prior work experience preferred, or an equivalent combination of education and experience.
- Ability to gain a quick and solid understanding of company products, processes, point-of-sale systems, and cross-reference systems.
- Good listening and verbal communication skills with a customer focus.
- Organizational and analytical problem-solving skills.
- Ability to handle multiple tasks or projects, prioritize effectively, follow up, and meet deadlines.
- Ability to calculate simple math, percentages, ratios, and algebraic expressions, and to read gauges.
- Ability to lift more than 50 pounds.
- Access to reliable transportation.
- Integrity, reliability, a helpful and courteous customer orientation, sales skills, and a friendly team orientation.
Nice To Haves
- Prior retail experience.
- Demonstrated technical aptitude and/or technical experience.
- Valid driver’s license with a clean driving record.
Responsibilities
- Provide customer service with a “Customer First” mentality; greet customers promptly, determine their needs, answer questions, and recommend solutions.
- Consultatively sell batteries, light bulbs, accessories, and related products to retail and commercial customers.
- Suggest add-on items, participate in retail and commercial sales activities, and work toward sales goals.
- Ask questions to identify potential commercial customers.
- Operate the computer and cash register to initiate and complete sales transactions.
- Answer phone calls, assist callers, and relay messages accurately and promptly.
- Develop and maintain current knowledge of the company’s products and services.
- Repair iPhones, iPads, smartphones, and tablets.
- Perform battery tests, installations, technical work, and battery-pack rebuilds.
- Maintain the facility, inventory, property, and customer-service levels to management standards.
- Follow general and specific safety standards.
- Contribute as a helpful, proactive team member and follow through on commitments and assigned tasks.
- Rotate and stock inventory and perform inventory counts as required.
- Load, unload, and deliver products or arrange for their delivery.
- Organize daily display recovery to maintain a full-store appearance.
- Maintain retail shelf-label pricing.
- Build displays and set up or take down shelves and fixtures.
- Prepare the store for daily opening and closing.
Benefits
- Opportunities for skills, knowledge, benefit, and pay growth.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
