Sales Associate - Optical Specialist - Part Time

National Vision•Arvada, CO

7d•Onsite

About The Position

The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. The role brings the brand to life through confident service, attention to detail, and ownership of key customer moments, from pre-exam support to eyewear readiness, fitting, and pickup. It combines customer connection, optical support, and finishing work to deliver consistent, high-quality experiences. The position supports customer service, patient flow, eyewear selection and education, final fitting, finishing and quality checks, order tracking, and store presentation. It also helps maintain a smooth experience from the exam through eyewear pickup and works with the store team to uphold brand and operational standards. Some locations may require certain duties to be performed by individuals with specific licenses or credentials, and duties and work practices may vary to meet applicable requirements.

Requirements

High school diploma or equivalent.
At least 1 year of experience in optical, retail, sales, or customer service.
Strong multitasking, time management, and organizational skills.
Clear communication skills and the ability to educate customers effectively.
Ability to prioritize customer satisfaction in every interaction.
Ability to support the store team in shared goals.

Nice To Haves

Bilingual abilities.

Responsibilities

Deliver warm, confident, and personalized service throughout each customer visit.
Guide customers through eyewear selection, final fitting, and product education.
Help customers feel confident in their eyewear and overall experience.
Assist with patient flow and pre-exam screenings to support Optometrists.
Help ensure smooth transitions between exams, finishing, and pickup.
Perform finishing work, including final adjustments, inspections, and quality checks.
Ensure eyewear meets Eyeglass World standards for fit, function, and presentation.
Prepare orders for pickup and provide a polished, brand-aligned handoff.
Support order entry and tracking, and help ensure timely completion.
Maintain organized, clean, and efficient finishing and retail areas.
Identify and proactively resolve quality or service issues.
Model Eyeglass World service standards, tone, and behaviors.
Uphold visual, experiential, and operational brand standards in the store.
Partner with the store team to deliver a consistent, elevated customer experience.