Sales Associate

Petco•Closter, NJ

11d•Onsite

About The Position

As a Sales Associate, you are at the heart of the Pet Care Center experience. You help pet parents find the right products and solutions for their pets while creating a welcoming, safe, and engaging environment. This role is suited to someone who enjoys helping others, learning about pet care, and working as part of a team in a fast-paced retail environment. The position supports the health, safety, and proper care of animals in accordance with Petco policies and standards. Associates provide accurate product and pet care information, deliver friendly and helpful customer service, assist with sales and transactions, and help maintain store cleanliness, organization, merchandising, and inventory. The work takes place in a Pet Care Center retail environment and requires active engagement on the sales floor, regular customer interaction, and proximity to animals and cleaning chemicals. The role requires flexible availability to support store operating hours, including evenings, weekends, and holidays. The listed pay range is $16.00–$22.00 per hour, with a starting rate of $16.00 per hour. Actual pay depends on factors including position, location, experience, and applicable minimum wage requirements.

Requirements

Passion for animals and an interest in pet care.
Strong communication and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Basic math skills and comfort handling cash and transactions.
Strong attention to detail and reliability.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
Ability to perform frequent standing and walking, as well as bending, kneeling, reaching, and lifting.

Nice To Haves

Previous retail or customer service experience is preferred but not required.

Responsibilities

Support the health, safety, and proper care of animals in accordance with Petco policies and standards.
Share accurate product and pet care information to help customers make informed choices.
Greet customers and provide friendly, helpful, courteous, knowledgeable, and solution-focused service.
Assist customers in selecting products and services that meet their pets’ needs; educate them about products, services, and promotions.
Create positive shopping experiences that build customer trust and loyalty, and support store sales and service goals.
Process sales, returns, and exchanges accurately and efficiently, including cashiering and point-of-sale transactions.
Maintain a clean, safe, welcoming, organized, and visually appealing store and sales floor.
Stock shelves, replenish merchandise, and support inventory integrity and stock accuracy.
Assist with store recovery, merchandising, promotional setups, daily operational routines, and task execution.
Collaborate with teammates to support store goals.
Follow company policies, procedures, and safety standards.
Perform additional tasks and responsibilities as assigned.