Sales Associate

Orangetheory•Austin, TX

4d•Onsite

About The Position

The Sales Associate supports front-line operations at AFG HoldCo studios and delivers an exceptional experience to prospective and current members. The role serves as a key point of contact, communicates the brand story, drives membership sales, and builds relationships that support member retention. The Sales Associate partners with the studio team to meet sales goals, maintain a welcoming, high-energy environment, and ensure a seamless studio experience. This position reports to the Studio Manager and does not manage a team. The role is primarily based in a fitness studio, with work at the front desk and throughout the studio floor. It includes frequent interaction with members, guests, and team members, as well as administrative work using a computer, phones, and standard office equipment. The environment may have moderate to loud noise from music and group fitness classes. Occasional offsite events or community activities may be required. No travel is anticipated except as needed for training or other company needs. This is a part-time, non-exempt position with a flexible schedule as needed, including weekends and holidays. Compensation is $15.00 per hour.

Requirements

High school diploma or equivalent.
Commitment to exceptional customer service and AFG HoldCo core values.
Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
Strong communication, collaboration, organization, attention to detail, and time-management skills.
Ability to work effectively on a team, respond comfortably to change, and exercise tact and judgment with a broad variety of people.
Professionalism, integrity, reliability, initiative, and a positive service attitude.
Ability to problem-solve, work under pressure, and manage unexpected challenges calmly and professionally.
Strong listening, critical-thinking, research, and relationship-building skills.
Ability to deliver service effectively in a dynamic studio environment and communicate in potentially loud surroundings.
Ability to meet the role’s physical demands, including frequent standing and walking, and occasional lifting, carrying, pushing, or pulling items weighing approximately 25–30 pounds.

Nice To Haves

Prior experience in customer service, sales, hospitality, or a related field; 0–1 year is preferred.

Responsibilities

Provide a welcoming, inclusive, high-energy experience for members, prospective members, and guests in keeping with brand standards.
Complete and maintain member documentation and records using company systems and tools.
Participate in scheduled team meetings, trainings, and development opportunities.
Conduct studio tours, explain membership options, and answer questions about programs and services.
Partner with studio colleagues to create a seamless experience for prospective and current members.
Pursue individual and team sales goals through outreach, follow-ups, and lead generation to drive membership growth.
Build relationships in the local community to increase brand awareness and generate business opportunities.
Support marketing initiatives, including social media engagement, community events, and studio activations.
Maintain a clean, organized, well-presented studio in line with company standards.
Communicate with members and prospects in person, by phone, email, and text.
Process sales transactions, including cash and credit card payments, accurately and with integrity.
Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues when appropriate.
Demonstrate commitment to exceptional customer service and AFG HoldCo core values.