Full Time - Sales Associate - Plumbing - Day
About The Position
As a Customer Service Associate in the Plumbing department, you welcome customers to Lowe’s and help them find products and services for their home improvement needs. You interact with customers throughout the day, answer questions, help locate and select merchandise, and work to ensure customer needs are met. The role involves listening to customers, organizing and replenishing merchandise, processing orders and deliveries, and occasionally loading merchandise. Associates may cross-train in other store areas and prepare products for customers, such as cutting and threading pipe. Department assignments are based on hiring needs and skillsets.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- A trade-related certification, such as in plumbing, hardware, kitchen, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Help customers locate, select, and handle merchandise.
- Down stock merchandise by identifying empty shelf areas and replenishing supplies.
- Accurately process orders and deliveries so customers receive merchandise as expected and on time.
- Cross-functionally train in other areas of the store to support customer service.
- Prepare department merchandise to meet customer needs, including cutting and threading pipe as applicable.
- Guide customers through shopping or checkout.
- Occasionally load merchandise.
- Perform other duties as assigned.
Benefits
- Multiple health insurance options
- Tuition assistance
- Company-matching 401(k)
- Optional Employee Stock Purchase Program
- 10% associate discount
- Track to the Trades program
- Flexible schedules
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
