Full Time - Sales Associate - Plumbing - Day
About The Position
As a Customer Service Associate in the Plumbing department, you provide friendly, professional service and help customers find products and services for home improvement projects. You welcome customers, answer questions, assist with product selection and handling, and help ensure orders and deliveries are accurate and timely. The role also involves replenishing merchandise, preparing products for customer needs, guiding customers through shopping or checkout, and cross-training in other store areas. Daily responsibilities may vary by department and store needs. The role may involve occasional travel to meetings, training, or neighboring stores, though regular travel is not required. Working conditions can include inside and outside environments, variable or extreme weather, noise, and moving or shaking equipment. Associates must follow lifting guidelines, limiting single lifts to 75 pounds; team lifts and powered equipment are used as appropriate.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as plumbing.
Responsibilities
- Welcome customers, answer questions, and provide friendly and professional customer service.
- Assist customers with locating and handling merchandise.
- Down-stock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other store areas to help deliver customer service.
- Prepare merchandise for customer needs, such as cutting and threading pipe.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
Benefits
- Health insurance
- Tuition assistance and trade skills scholarships
- 401(k) with company match
- Employee Stock Purchase Plan
- 10% associate discount and other discounts
- Dental insurance
- Vision insurance
- Life and disability insurance
- Paid time off, including vacation, holidays, sick time, and volunteer time
- Flexible spending and health savings accounts
- Employee Assistance Program, including no-cost counseling
- Maternity and parental leave
- Adoption assistance
- Annual bonuses, based on eligibility
- Learning and development opportunities
- Business Travel Accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
