Full Time - Sales Associate - Flooring - Day
About The Position
As a Customer Service Associate in the Flooring department, you welcome customers to Lowe’s and help them find products and services that meet their home improvement needs. You provide friendly, professional service by listening to customers, answering questions, assisting with product selection and handling, and guiding them through shopping or checkout. You also organize and replenish merchandise, process orders and deliveries, and prepare products for customers. Duties may vary by department and can include occasional merchandise loading and cross-functional training in other store areas. The role may involve working indoors and outdoors in varying weather and environmental conditions, and does not require regular travel, though occasional travel to meetings, training, or nearby stores may be needed.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
- Follow lifting guidelines, including limiting single lifts to 75 pounds and using team lifts minimally starting at 75 pounds or when needed.
- Use powered equipment as required, with proper training or assistance from a trained coworker.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly and professional customer service.
- Assist customers with locating and handling merchandise.
- Down stock merchandise by identifying empty shelf areas and replenishing supplies.
- Accurately process orders and deliveries so customers receive merchandise as expected and on time.
- Cross-functionally train in other store areas to support customer service.
- Prepare department merchandise based on customer needs.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
- Occasionally load merchandise.
Benefits
- Multiple health insurance options.
- Tuition assistance program.
- Company-matching 401(k).
- Optional Employee Stock Purchase Program.
- 10% Associate Discount.
- Track to the Trades program.
- Flexible schedules.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
