Full Time - Sales Associate - Flooring - Day

Lowe's Home Centers • Champaign, IL

1d

About The Position

As a Customer Service Associate in Flooring, you welcome customers to Lowe’s and help them find the right products and services for their home improvement needs. You interact with customers throughout the day, answer questions, help them locate and select merchandise, and occasionally load merchandise. You spend much of your time listening to customers, organizing merchandise, and ensuring their needs are met. Responsibilities may vary by department and store needs. The role does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Working conditions can include indoor and outdoor environments, varying and extreme climates, noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines, use team lifts when needed, and use powered equipment only with proper training or assistance from a trained coworker.

Requirements

• At least 6 months of experience using a computer to input, access, modify, or output information.
• At least 6 months of experience using common retail technology, such as smartphones and tablets.
• Ability to read, write, and perform basic arithmetic, including addition and subtraction.
• Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
• Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
• Follow lifting guidelines limiting single lifts to 75 pounds; use team lifts starting at 75 pounds or when needed.
• Use powered equipment as required only with proper training or assistance from a trained coworker.

Nice To Haves

• At least 6 months of retail and/or customer service experience.
• Bilingual skills.
• Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

• Welcome customers, answer questions, and provide friendly, professional customer service.
• Help customers locate and handle merchandise.
• Down-stock merchandise by identifying empty shelf areas and replenishing supplies.
• Process orders and deliveries accurately so customers receive the expected merchandise on time.
• Cross-functionally train in other store areas to help deliver customer service.
• Prepare merchandise for customer needs, such as cutting or bundling products where applicable.
• Guide customers through shopping or checkout.
• Perform other duties as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life and disability insurance
• Paid time off, including vacation, holidays, sick and volunteer time, based on role, tenure, and locality
• Flexible spending and health savings accounts
• 401(k) retirement account with company match
• Employee Assistance Program with concierge, work/life services, and no-cost counseling
• Education support, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and parental leave
• Adoption assistance
• Associate discount and broader discount platform
• Potential discretionary annual bonuses, Employee Stock Purchase Plan and/or deferred compensation plan enrollment, and grant awards, subject to eligibility
• Flexible schedules
• Track to the Trades program
• Learning and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed