Full Time - Sales Associate - Flooring - Day
About The Position
As a Customer Service Associate in the Flooring department, you provide friendly, professional service and help customers find products and services for home improvement projects. You welcome customers, answer questions, assist with locating and selecting merchandise, and guide customers through shopping or checkout. You also organize and replenish merchandise, accurately process orders and deliveries, and may occasionally help load merchandise. Associates may cross-train in other store areas and perform department-specific merchandise preparation based on customer needs. The role may involve working indoors and outdoors in varying weather and climate conditions, with possible exposure to noise and moving or shaking objects and equipment. Travel is not regularly required, though occasional travel to meetings, training, or neighboring stores may occur. The job requires prolonged standing, sitting, and other physical activities, and lifting merchandise subject to Lowe’s lifting guidelines.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Assist customers with locating and handling merchandise.
- Down stock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other areas of the store to help deliver customer service.
- Prepare merchandise in the department based on customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life and disability insurance
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
- Flexible spending and health savings accounts
- 401(k) retirement account with company match
- Employee Assistance Program, including work/life services and no-cost counseling
- Tuition assistance and trade skills scholarships
- Maternity and parental leave
- Adoption assistance
- Associate discount and other discounts
- Potential annual bonuses, Employee Stock Purchase Plan enrollment, deferred compensation plan, and grant awards, based on eligibility
- Flexible schedules
- Track to the Trades program
- Business Travel Accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
