Sales Associate

Express • Pottstown, PA

7d • Onsite

About The Position

PHOENIX Retail, LLC is seeking a Sales Associate for its Express store at Philadelphia Premium. The role provides an in-store shopping experience for retail customers and includes additional store tasks such as stocking, cleaning, and folding merchandise. The associate helps maintain a safe, clean, and inviting store while following company policies and procedures.

The Sales Associate delivers the customer experience, processes transactions accurately and efficiently, helps resolve customer service issues, and promotes credit and loyalty programs. Other essential duties may be assigned by a supervisor.

Requirements

• High school education or equivalent.
• At least 6 months of relevant job experience; the listed experience range is 0–2 years.
• Proficiency using technology such as iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the physical requirements of the role.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, the sales leadership team, and associates.
• Collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room.
• Follow company policies and procedures to ensure the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service issues positively, determine an appropriate resolution or escalate the issue, and communicate issues and resolutions to Store Management.
• Explain the benefits of credit and loyalty programs and encourage customers to participate.
• Perform other essential functions as directed by a supervisor.
• Assist with stocking, cleaning, and folding merchandise.

Benefits

• Medical coverage
• Pharmacy coverage
• Dental coverage
• Vision coverage
• 401(k) and Roth 401(k) with company match
• Merchandise discount
• Paid time off
• Parental leave for new moms and dads
• For part-time associates: assistance obtaining individual insurance coverage, potentially including major medical, dental, vision, supplemental insurance, and life insurance
• For eligible part-time associates: paid sick leave and public health emergency leave
• For eligible part-time associates: participation in the 401(k) and Roth 401(k) with company match
• For part-time associates: Learn & Earn incentive program
• For part-time associates: voluntary benefits through YouDecide

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED