Sales Associate

Petco • Chino, CA

7d • Onsite

About The Position

The Sales Associate is at the heart of the Pet Care Center experience, helping pet parents find appropriate products and solutions while creating a welcoming, safe, and engaging environment. The role suits someone who enjoys helping others, learning about pet care, and working as part of a team in a fast-paced retail environment.

The position involves customer service and sales, product and pet care education, cashiering, stocking and inventory support, merchandising, and maintaining store cleanliness and presentation. Associates support the health and safety of animals in accordance with Petco policies and standards, collaborate with teammates, and follow company procedures and safety standards.

Work takes place in a Pet Care Center retail environment with active engagement on the sales floor. The role requires frequent standing and walking, bending, kneeling, reaching, and lifting merchandise, supplies, or animals up to 50 pounds. Associates work near animals and may be exposed to animal dander, odors, noises, and cleaning chemicals. Flexible availability is required to support store operating hours, including evenings, weekends, and holidays.

Requirements

• Passion for animals and an interest in pet care.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic math skills and comfort handling cash and transactions.
• Strong attention to detail and reliability.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support operating hours, including evenings, weekends, and holidays.

Nice To Haves

• Previous retail or customer service experience is preferred but not required.

Responsibilities

• Support the health, safety, and proper care of animals in accordance with Petco policies and standards.
• Share accurate product and pet care information to help customers make informed choices.
• Maintain a clean, safe, welcoming, organized, and visually appealing store and sales floor.
• Greet customers and provide friendly, helpful, courteous, knowledgeable, and solution-focused service.
• Create positive shopping experiences that build trust and customer loyalty.
• Assist customers in selecting products and services that meet their pets’ needs.
• Educate customers on products, services, and promotions, and support store sales and service goals.
• Process sales, returns, and exchanges accurately and efficiently, including cashiering and point-of-sale transactions.
• Stock shelves, replenish merchandise, and support inventory integrity and stock accuracy.
• Assist with store recovery, merchandising, promotional set-ups, and daily operational routines.
• Collaborate with teammates to support store goals.
• Follow company policies, procedures, and safety standards, and perform additional assigned tasks.

Benefits

• Purpose-driven work that makes a difference for pets and people.
• A welcoming, inclusive team environment.
• Opportunities to learn, grow, and explore career paths.
• A fun, fast-paced role where no two days are the same.
• Health and financial benefits, 401(k), incentives, and paid time off are referenced in Petco Total Rewards information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed