Sales Associate

H&M Group • Los Angeles, CA

5h

About The Position

As a Sales Advisor, you greet customers and represent the brand while providing high-level service throughout the store. You initiate conversations, assist customers at the cash desk and fitting rooms, and support them across the shop floor to enhance their shopping experience. The role also involves processing deliveries, replenishing stock, and merchandising garments on the shop floor. You work collaboratively with the team to create welcoming customer experiences and offer genuine, proactive assistance. This is a part-time position of up to 29 hours, paying $19.00 an hour.

Requirements

• Enjoy engaging with people and delivering excellent customer service.
• Adapt to changing priorities and customer requests.
• Take initiative and complete work proactively and with quality.
• Communicate clearly and listen actively to understand others’ perspectives and needs.
• Be open to feedback and eager to learn and develop.
• Show enthusiasm for the brand and its collection.
• Be willing and able to work varied hours, including evenings and weekends.
• Submit a CV in English.

Nice To Haves

• Previous customer service experience or familiarity with fabrics.
• Understanding of store operations and customer service skills from previous retail experience.
• Confidence advising customers on fashion trends, materials, and sizing.

Responsibilities

• Greet customers and represent the brand.
• Provide high-level customer service and assist customers throughout the shop floor.
• Initiate customer conversations and assist at the cash desk and fitting rooms.
• Process deliveries and replenish stock.
• Merchandise garments on the shop floor.
• Collaborate with the team to create welcoming customer experiences.
• Offer customers genuine, proactive assistance.

Benefits

• 25% staff discount across H&M Group brands, in-store and online.
• H&M Incentive Program (HIP).
• Employee Assistance Program (EPA) for US-based colleagues.
• Vacation/wellness, holiday, and parental pay for US-based colleagues.
• Commuter benefits for US-based colleagues.
• Pet insurance enrollment for US-based colleagues.
• Additional voluntary benefits for US-based colleagues.
• Development opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed