Full Time - Sales Associate - Hardware - Closing
About The Position
As a Customer Service Associate in the Hardware department, you welcome customers, provide friendly and professional service, and help them find products and services for their home improvement needs. You answer questions, assist with product selection and handling, organize and replenish merchandise, and help ensure orders and deliveries are accurate and on time. The role may involve occasional merchandise loading, guiding customers through shopping or checkout, and preparing merchandise based on customer needs. Associates may cross-train in other store areas and perform other assigned duties. This role does not require regular travel, although occasional travel to meetings, training, or nearby stores may be needed. Work conditions may include indoor and outdoor environments, variable and extreme weather, noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines and use powered equipment as required, with proper training or trained assistance.
Requirements
- At least 6 months of experience using a computer to input, access, modify, or output information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to the job.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
- Follow lifting guidelines that limit single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed.
- Use powered equipment as required, with proper training or assistance from a trained coworker.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- A trade-related certification, such as in hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Help customers locate, select, and handle merchandise.
- Replenish merchandise by identifying empty shelf areas and down stocking supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-train in other store areas to support customer service.
- Prepare department merchandise to meet customer needs.
- Guide customers through shopping or checkout.
- Occasionally load merchandise.
- Complete other duties as assigned.
Benefits
- Multiple health insurance options.
- Tuition assistance program.
- Company-matching 401(k).
- Optional Employee Stock Purchase Program.
- 10% associate discount.
- Track to the Trades program.
- Competitive pay.
- Flexible schedules.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
