Full Time - Sales Associate - Hardware - Closing
About The Position
As a Customer Service Associate in Hardware, you welcome Lowe’s customers, provide friendly and professional service, and help them find products and services for their home improvement needs. You listen to customers, answer questions, help them locate and select merchandise, and occasionally load merchandise. Daily responsibilities vary by department and may include preparing merchandise to meet customer needs, organizing and replenishing shelves, processing orders and deliveries, guiding customers through shopping or checkout, and cross-training in other store areas. This is a closing role. The position may involve working indoors and outdoors in varying weather and climate conditions, exposure to noise and moving or shaking objects and equipment, and occasional travel to meetings, training, or neighboring stores. Associates must follow lifting guidelines, limiting individual lifts to 75 pounds and using team lifts or powered equipment when appropriate and properly trained.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
- Follow lifting guidelines limiting single lifts to 75 pounds; team lifts or powered equipment may be used as appropriate.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
- Military or veteran background; Lowe’s strongly encourages military and veteran talent to apply.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Help customers locate, handle, and select merchandise suited to their needs.
- Down stock merchandise by identifying empty shelf areas and replenishing supplies.
- Accurately process orders and deliveries so customers receive merchandise as expected and on time.
- Cross-train in other store areas to help provide customer service.
- Prepare department merchandise for customers, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid time off, including vacation, holidays, sick time, and volunteer time, depending on role, tenure, and locality
- Flexible spending and health savings accounts
- 401(k) retirement account with company match
- Employee Assistance Program, including work/life services and no-cost counseling
- Tuition assistance and trade skills scholarships
- Business travel accident insurance
- Maternity and parental leave
- Adoption assistance
- Associate discount
- Broad discount platform
- Annual bonuses, where eligible
- Employee Stock Purchase Plan, where eligible
- Deferred compensation plan, where eligible
- Grant awards, where eligible
- Flexible schedules
- Learning and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
