Black Friday Associate - SoNo Collection

PACSUN•Norwalk, CT

About The Position

The Sales Associate generates sales by demonstrating passion for products, brands, fashion, and trends, while providing an exceptional customer experience. The role also involves completing initiatives and tasks assigned by the leadership team and contributing positively to the store team. Associates deliver engaging, authentic customer service; focus on full-price selling while remaining aware of product value and promotions; respond to customer concerns according to policy; complete assigned tasks efficiently; maintain visual standards, organization, cleanliness, and a safe environment; and comply with company and loss-prevention policies. They share customer feedback with leadership. Associates support sales and operational goals, participate in contests and events, stay current on financial priorities, and execute digital sales strategies such as ship-from-store and BOPIS. They represent the PacSun brand, contribute to a positive working environment, follow appearance guidelines, learn about products and trends, and work to improve their individual performance.

Requirements

Passion for products, brands, fashion, and trends.
Effective written, verbal, and presentation skills.
Strong communication skills.
Excellent time-management skills.
Proficiency in math and strong computer skills.
Ability to work 20–40 hours per week with a flexible schedule, including weekends, nights, and peak holiday periods.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Deliver an engaging, positive, and authentic customer experience.
Focus on full-price selling while staying aware of product value and promotions.
Handle customer situations in accordance with policies and procedures, attempt to resolve issues, and involve leadership in escalated matters.
Complete assigned tasks in a timely and efficient manner.
Execute visual directives and maintain company visual standards.
Support organization, cleanliness, and a safe working and shopping environment.
Comply with company policies, the Code of Business Conduct, the Employee Policy Guide, the Safety Program, and loss-prevention policies.
Report loss-prevention violations to leadership or the Silent Witness Hotline.
Share customer feedback with leadership to help improve the customer experience.
Participate in company and store contests and events.
Stay current on financial goals and priorities and support leadership in achieving sales and operational goals.
Support and execute digital sales strategies, including ship-from-store and BOPIS.
Represent the PacSun brand and contribute to a positive working environment.
Follow Employee Appearance Guidelines and maintain the company's fashion image.
Learn about products, brands, fashion, and trends, and work to improve individual performance as a productive team member.