Seasonal Sales Associate - SoNo Collection

PACSUN•Norwalk, CT

About The Position

The Sales Associate generates sales by demonstrating passion for products, brands, fashion, and trends. The role also executes initiatives and tasks assigned by the leadership team and contributes positively to the store team while consistently providing an exceptional customer experience. The associate engages customers authentically, focuses on full-price selling while remaining aware of product value and promotions, and handles customer concerns in accordance with company policies. They complete assigned tasks efficiently, follow visual directives, maintain organization and cleanliness, support a safe shopping and working environment, comply with company and loss-prevention policies, and share customer feedback with leadership. The role supports store performance by participating in contests and events, staying current on financial goals, helping achieve sales and operational goals, and executing digital sales strategies such as ship from store and BOPIS. Associates represent the PacSun brand, contribute to a positive work environment, follow appearance guidelines, learn about products and trends, and work to improve individual performance. This is a part-time position requiring availability for 20–40 hours per week and schedule flexibility, including weekends, nights, and peak holiday periods.

Requirements

Passion for products, brands, fashion, and trends.
Effective written, verbal, and presentation skills.
Strong communication skills.
Excellent time-management skills.
Proficiency in math and strong computer skills.
Ability to work 20–40 hours per week with schedule flexibility, including weekends, nights, and peak holiday periods.
Frequently lift or move up to 20 pounds and occasionally lift or move up to 35 pounds.
Frequently sit or stand for long periods and climb ladders as needed.
Ability to maneuver around sales-floor, stockroom, and office areas.
Required vision abilities include close vision, distance vision, depth perception, and ability to adjust focus.
Ability to work in an open environment with fluctuating temperatures and standard lighting.

Responsibilities

Deliver an engaging, positive, and authentic customer experience.
Focus on full-price selling while maintaining awareness of product value and promotions.
Handle customer situations in compliance with policies and procedures, attempt to resolve issues, and partner with leadership on escalated concerns.
Complete assigned tasks in a timely and efficient manner.
Execute visual directives and maintain company visual standards as directed by management.
Maintain organization and cleanliness and promote a safe working and shopping environment.
Comply with company policies, the Code of Business Conduct, employee guidelines, the Safety Program, and loss-prevention policies.
Communicate loss-prevention violations to leadership or through the Silent Witness Hotline.
Share customer feedback with leadership to improve the customer experience.
Participate in company and store contests and events.
Stay current on financial goals and priorities and support leadership in achieving sales and operational goals.
Execute digital sales strategies, including ship from store and BOPIS.
Represent the PacSun brand and contribute to a positive working environment.
Follow Employee Appearance Guidelines and learn about products, brands, fashion, and trends.
Strive to improve individual performance while contributing as a productive team member.