Sales Associate LA, CA Job 457.26

Dunn-Edwards Paints•Pasadena, CA

About The Position

Sales Associates at Dunn-Edwards provide customer service that creates a distinctive shopping experience for homeowners and professionals. The role involves advising customers about their projects and recommending products, processing orders and transactions, maintaining merchandise and store areas, and building trusted relationships with painting professionals. Associates interact with customers in person and by phone, uphold the store’s fast and reliable service standards, and learn about the coatings industry, products, and services through the Dunn-Edwards Learning Network and job certification programs. This learning supports customer assistance and recommendations and may provide a foundation for advancement opportunities as the company grows. The position has no supervisory responsibilities. It requires general computer knowledge, mathematical ability, customer service skills, and the ability to read and write English for safety purposes. Physical requirements may include lifting items weighing 5 to 75 pounds, using electronic equipment, driving a large delivery vehicle, climbing ladders, walking on uneven surfaces, interacting with customers face-to-face and by telephone, standing for long periods, and using a respirator. Opening shifts may begin as early as 5:00 a.m. and closing shifts may end as late as 6:30 p.m. Workdays vary by location; some locations are open seven days per week.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively with customer or employee groups.
Ability to read and write English for safety purposes.
Ability to perform arithmetic using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
Ability to operate a point-of-sale system and complete cash transactions accurately.
Ability to solve practical problems and interpret instructions provided in written, oral, diagram, or schedule form.
General computer knowledge, mathematical experience, and customer service skills.
Ability to communicate clearly in writing and verbally.
Ability to perform applicable physical demands, including lifting items weighing 5 to 75 pounds, using electronic equipment, climbing ladders, walking on uneven surfaces, standing for long periods, and using a respirator.
Ability to interact with customers in person and by telephone.

Responsibilities

Connect with customers, ask about their projects, and provide options and advice to meet their needs.
Ensure product delivery, as needed, meets Dunn-Edwards’ and customers’ quality and service expectations.
Conduct oneself professionally and represent the Dunn-Edwards brand positively.
Take customer orders efficiently by email, phone, or in person, and process them through the point-of-sale system.
Follow company safety standards at all times.
Clean and maintain assigned store areas and equipment.
Help maintain proper merchandise inventory levels.
Stock and merchandise products according to the planogram.
Meet core competency expectations for customer focus, attention to detail, problem solving, initiative, and teamwork.
Perform additional duties as assigned.