Sales Associate / Receptionist

WellBiz Brands•Scottsdale, AZ

About The Position

Drybar is a blow dry-only bar focused exclusively on blowouts. The Sales Associate / Receptionist, referred to as a “Bartender,” supports the social atmosphere of the shop and provides excellent customer service throughout each client’s visit. The role leads the client experience from check-in to check-out, helps maintain shop standards and a positive atmosphere, and supports efficient coordination between clients and staff. Part-time and full-time positions are available.

Requirements

At least 1 year of experience in a fast-paced, customer-service-centered environment, such as sales, retail, customer service, store, or salon work.
High school diploma or equivalent.
Understand the importance of providing excellent customer service.
Promote a professional, brand-appropriate image.
Strong communication skills and presence.
Self-starter with a leadership mentality.
Pleasant and positive demeanor.
Ability to work at a sustained, fast pace.
Excellent problem-solving and troubleshooting skills.
Track record of providing exceptional customer service.
Ability to multitask with ease.
Ability to stand and/or walk frequently for the duration of 6–8-hour shifts.
Technical ability and skills to operate a point-of-sale system.
Ability to use logic and support resources to solve front-desk problems.
Maintain a professional demeanor under pressure.

Nice To Haves

Previous experience with point-of-sale systems is strongly preferred.
Previous salon or spa experience is preferred but not required.

Responsibilities

Lead the client experience from check-in through check-out, uphold Drybar standards, and create a memorable experience.
Set a positive shop atmosphere by approaching the day as if hosting a party.
Organize and execute shop flow between clients and staff in a positive manner.
Serve as a subject matter expert in the reservation system and enter client information accurately and promptly.
Rebook appointments at checkout and address clients by name.
Troubleshoot reservation system issues, update client profiles, optimize appointments to meet business needs, and review notes to ensure client needs are met.
Optimize appointments and communicate in a timely manner while providing superior customer service.
Engage clients and serve complimentary beverages.
Handle client payments and stylist tips or commissions with the highest degree of ethics.
Balance the cash drawer at opening, closing, and shift changes.
Resolve client concerns and operational issues with solutions focused on excellent client experiences.
Maintain shop cleanliness through walkthroughs and by keeping the front desk area clean.
Communicate clearly with Shop Management about shop operations.
Educate clients about Drybar products and tools, and replenish products after sell-through.
Uphold Drybar’s 10 Core Values.
Arrive on time for scheduled shifts.
Perform other duties and projects as assigned by the Manager or Manager on Duty.