Sales Associate / Receptionist

Drybar Shops•Scottsdale, AZ

2d•Onsite

About The Position

Drybar is a blow dry-only bar focused exclusively on blowouts. The Sales Associate / Receptionist, referred to as a “Bartender,” supports the shop’s social atmosphere and provides excellent customer service. The role leads clients through their experience from check-in to check-out, maintains shop flow and Drybar standards, and helps create a memorable visit. Part-time or full-time positions are available.

Requirements

At least 1 year of experience in a fast-paced, customer-service-centered environment, such as sales, retail, customer service, store associate, or salon associate work.
High school diploma or equivalent.
Understand the importance of providing excellent customer service.
Promote a professional, brand-appropriate image.
Strong communication skills and a strong presence.
Self-starter with a leadership mentality.
Pleasant and positive demeanor.
Ability to work at a sustained, fast pace.
Excellent problem-solving and troubleshooting skills.
Track record of providing exceptional customer service.
Ability to multitask with ease.
Frequently stand and/or walk for the duration of 6–8-hour shifts.
Technical ability and skills to operate a point-of-sale system.
Use logic and support resources to solve problems at the front desk.
Maintain a professional demeanor under pressure.

Nice To Haves

Previous experience with point-of-sale systems is strongly preferred.
Previous salon or spa experience is preferred but not required.

Responsibilities

Lead the client experience from check-in to check-out, uphold Drybar standards, and create a memorable experience.
Set a positive shop atmosphere by approaching the day as if hosting a party.
Organize and coordinate shop flow between clients and staff.
Serve as a subject matter expert in the reservation system.
Enter client information accurately and promptly.
Rebook appointments at checkout and address clients by name.
Troubleshoot reservation-system issues, update client profiles, optimize appointments for business needs, and review notes to meet client needs.
Optimize appointments and ensure timely communication and superior customer service.
Engage clients and serve complimentary beverages.
Handle client payments and stylist tips or commissions ethically; balance the cash drawer at opening, closing, and shift changes.
Resolve client concerns and operational issues with solutions focused on an excellent client experience.
Maintain shop cleanliness through walkthroughs and by keeping the front desk clean.
Communicate clearly with Shop Management about shop operations.
Educate clients about Drybar products and tools, and replenish products after they sell through.
Uphold Drybar’s 10 Core Values.
Arrive on time for scheduled shifts.
Perform other duties and projects assigned by the Manager or Manager on Duty.