Sales Associate - Optical Specialist

National Vision•Melbourne, FL

2d•Onsite

About The Position

The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. The position brings the brand to life through confident service, attention to detail, and ownership of key customer moments, from pre-exam support to eyewear readiness, fitting, and pickup. It combines customer connection, optical support, and finishing work to deliver consistent, high-quality experiences. The role includes providing personalized service, guiding customers through eyewear selection and fitting, assisting with patient flow and pre-exam screenings, and helping ensure smooth transitions between exams, finishing, and pickup. The Optical Specialist performs final adjustments and quality checks, prepares orders for pickup, supports order tracking and completion, maintains organized work areas, and upholds Eyeglass World’s service and brand standards. Duties and work practices may vary to meet state licensing or credential requirements.

Requirements

High school diploma or equivalent.
At least 1 year of experience in optical, retail, sales, or customer service.
Strong multitasking, time management, and organizational skills.
Clear communication skills and the ability to educate customers effectively.
Ability to prioritize customer satisfaction in every interaction.
Ability to support the store team in shared goals.

Nice To Haves

Bilingual abilities.

Responsibilities

Deliver warm, confident, personalized service throughout each customer visit.
Guide customers through eyewear selection, final fitting, and product education.
Help customers feel confident in their eyewear and overall experience.
Assist with patient flow and pre-exam screenings to support Optometrists.
Support smooth transitions between exams, finishing, and pickup.
Perform final eyewear adjustments, inspections, and quality checks.
Ensure eyewear meets standards for fit, function, and presentation.
Prepare orders for pickup and provide a polished, brand-aligned handoff.
Support order entry, tracking, and timely completion.
Maintain organized, clean, and efficient finishing and retail areas.
Identify and proactively resolve quality or service issues.
Model Eyeglass World service standards, tone, and behaviors.
Uphold visual, experiential, and operational brand standards.
Partner with the store team to deliver a consistent, elevated experience and support shared goals.