Sales Associate - Optical Specialist

National Vision•Wheat Ridge, CO

6d•$15 - $18•Onsite

About The Position

The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. The position brings the brand to life through confident service, attention to detail, and ownership of key customer moments, from pre-exam support to eyewear readiness, fitting, and pickup. It combines customer connection, optical support, and finishing work to deliver consistent, high-quality experiences. The role involves assisting with patient flow and pre-exam screenings, helping customers select and understand eyewear, completing final fittings and adjustments, and ensuring eyewear meets the company’s standards for fit, function, and presentation. The Optical Specialist also supports order entry and tracking, prepares orders for pickup, maintains organized and clean work areas, proactively addresses quality or service issues, and works with the store team to uphold brand standards. In some locations, duties may vary to comply with state licensing or credential requirements. The position requires a high school diploma or equivalent and at least one year of experience in optical, retail, sales, or customer service. The posted pay range is $15.16–$17.58 per hour.

Requirements

High school diploma or equivalent.
At least 1 year of experience in optical, retail, sales, or customer service.
Strong multitasking, time management, and organizational skills.
Clear communication skills and the ability to educate customers effectively.
Ability to prioritize customer satisfaction at every interaction.
Ability to support the store team in shared goals.

Nice To Haves

Bilingual abilities.

Responsibilities

Deliver warm, confident, and personalized service throughout each customer visit.
Guide customers through eyewear selection, final fitting, and product education.
Help ensure customers feel confident in their eyewear and overall experience.
Assist with patient flow and pre-exam screenings to support Optometrists.
Help coordinate transitions between the exam, finishing, and pickup stages.
Provide a calm, knowledgeable presence throughout the customer journey.
Perform finishing work, including final adjustments, inspections, and quality checks.
Ensure eyewear meets Eyeglass World standards for fit, function, and presentation.
Prepare orders for pickup and provide a polished, brand-aligned handoff.
Support order entry, tracking, and timely completion.
Maintain organized, clean, and efficient finishing and retail areas.
Identify and proactively resolve quality or service issues.
Model Eyeglass World service standards, tone, and behaviors.
Uphold visual, experiential, and operational brand standards in the store.
Partner with the store team to deliver a consistent, elevated customer experience.