Sales Associate - Optical Specialist - Part Time
About The Position
The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. The position brings the brand to life through confident service, attention to detail, and ownership of key customer moments, from pre-exam support to eyewear readiness, fitting, and pickup. It combines customer connection, optical support, and finishing work to deliver consistent, high-quality experiences. The specialist provides personalized service and guides customers through eyewear selection, final fitting, and product education. The role also supports patient flow and pre-exam screenings, performs eyewear adjustments and quality checks, prepares orders for pickup, and maintains organized retail and finishing areas. The specialist models Eyeglass World service and brand standards and partners with the store team to create a consistent customer experience. Duties and work practices may vary to meet state licensing or credential requirements.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in optical, retail, sales, or customer service.
- Strong multitasking, time-management, and organizational skills.
- Clear communication skills and the ability to educate customers effectively.
- Ability to prioritize customer satisfaction at every interaction.
- Ability to support the store team in shared goals.
Nice To Haves
- Bilingual abilities.
Responsibilities
- Deliver warm, confident, personalized service throughout each customer visit.
- Guide customers through eyewear selection, final fitting, and product education.
- Help customers feel confident in their eyewear and experience.
- Assist with patient flow and pre-exam screenings to support Optometrists.
- Help ensure smooth transitions between examinations, finishing, and pickup.
- Perform final eyewear adjustments, inspections, and quality checks.
- Ensure eyewear meets Eyeglass World standards for fit, function, and presentation.
- Prepare orders for pickup and provide a polished, brand-aligned handoff.
- Support order entry, tracking, and timely completion.
- Maintain clean, organized, and efficient finishing and retail areas.
- Proactively identify and resolve quality or service issues.
- Model Eyeglass World service standards, tone, and behaviors.
- Uphold visual, experiential, and operational brand standards in the store.
- Partner with the store team to deliver a consistent, elevated customer experience.
Benefits
- 401(k) retirement savings with company match
- Stock purchase plan
- Paid sick time
- Parental leave
- Employee eyewear discount
- College scholarship program
- Training programs
- Access to educational courses
- Internal promotions and career advancement opportunities
- Competitive pay
- Bonus opportunities
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
