Sales Associate - Optical Specialist - Part Time

National Vision•Walker, MI

3d•Onsite

About The Position

The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. The position brings the brand to life through confident service, attention to detail, and ownership of the final moments that matter most, from pre-exam support to eyewear readiness, fitting, and pickup. As a key member of the team, this role helps ensure every customer interaction feels seamless, elevated, and on-brand. It blends customer connection, optical support, and finishing excellence to deliver consistent, high-quality experiences. The role supports patient flow and pre-exam screenings, helps customers select and fit eyewear, performs finishing and quality checks, prepares orders for pickup, and contributes to the store’s operational and visual standards. In some locations, state laws require certain responsibilities to be performed by individuals with specific licenses or credentials; duties and work practices may vary to meet those requirements.

Requirements

High school diploma or equivalent.
At least 1 year of experience in optical, retail, sales, or customer service.
Strong multitasking, time-management, and organizational skills.
Clear communication skills and the ability to educate customers effectively.
Ability to prioritize customer satisfaction in every interaction.
Ability to support the store team in shared goals.

Nice To Haves

Bilingual abilities.

Responsibilities

Deliver warm, confident, and personalized service throughout each customer visit.
Guide customers through eyewear selection, final fitting, and product education.
Help customers feel confident in their eyewear and experience.
Assist with patient flow and pre-exam screenings to support Optometrists.
Help ensure smooth transitions between the exam, finishing, and pickup stages.
Perform finishing work, including final adjustments, inspections, and quality checks.
Ensure eyewear meets Eyeglass World standards for fit, function, and presentation.
Prepare orders for pickup and provide a polished, brand-aligned handoff.
Support order entry, tracking, and timely completion.
Maintain organized, clean, and efficient finishing and retail areas.
Identify and proactively resolve quality or service issues.
Model Eyeglass World service standards, tone, and behaviors.
Uphold visual, experiential, and operational brand standards in the store.
Partner with the store team to deliver a consistent and elevated experience.