Sales Associate III

Tapestry•Southlake, TX

About The Position

The Sales Associate is a front-line ambassador of the Coach brand, responsible for delivering an elevated, personalized shopping experience, meeting personal and store sales goals, and supporting daily store operations. The role combines luxury retail service, omni-channel selling, and team collaboration to build brand loyalty and generate revenue. The associate represents Coach according to its Guide to Style and Service standards, develops client relationships through personalized styling and product expertise, and uses selling tools and channels to encourage repeat purchases. The role also supports store operations, inventory management, merchandising, and a collaborative team environment. The listed duties are a sample and are not exhaustive.

Requirements

At least 1 year of sales experience; luxury retail experience is preferred.
Knowledge of fashion trends and competitors.
Experience with POS operation and basic computer use, including iPad, laptop, and Mobile POS.
Ability to use a walkie-talkie and read price/release sheets.
Ability to work at a fast pace.
Ability to lift 25 lb regularly and up to 50 lb occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.
Strong English proficiency.
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.

Nice To Haves

Luxury retail background.
Social media savvy, including experience with live-stream shopping or video demonstrations.
Clienteling and data acquisition skills.
Ability to work in a fast-paced environment.
For EU roles, strong English language proficiency.

Responsibilities

Represent Coach as a brand ambassador and follow the Coach Guide to Style and Service standards.
Build lasting client relationships through personalized styling, product expertise, and fashion advice.
Drive sales through cross-selling, upselling, and tailored recommendations.
Use mobile POS, clienteling tools, and social selling platforms, including short-form video, to capture customer data and encourage repeat purchases.
Develop and execute personal sales plans and meet or exceed individual and team KPIs.
Source new customers, maintain relationships, and follow up to close sales.
Maintain high energy on the sales floor, manage multiple customers, and adapt selling techniques to business needs.
Complete daily operational tasks such as cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards.
Keep the sales floor and stockroom clean, organized, and stocked; follow retail policies, POS procedures, and asset protection procedures.
Process purchases, returns, exchanges, and online pickups efficiently.
Support inventory cycles by receiving shipments, stocking shelves, and managing product movement.
Assist teammates in functional areas as required.
Foster a collaborative, trust-based environment and encourage team performance.
Participate in brand initiatives, training programs, and inclusion activities.
Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.