Sales Associate III

Tapestry•Omaha, NE

23h

About The Position

The Sales Associate is a front-line ambassador of the Coach brand, delivering elevated, personalized shopping experiences while meeting personal and store sales goals and supporting daily store operations. The role combines luxury-retail service, omni-channel selling, and teamwork to build brand loyalty and revenue. The associate represents Coach according to its Guide to Style and Service standards; develops client relationships through styling, product knowledge, and fashion advice; and uses mobile point-of-sale, clienteling, and social-selling tools to encourage repeat purchases. The position also involves sales planning, customer outreach and follow-up, transaction processing, inventory work, merchandising, and maintaining an organized sales floor and stockroom. Associates collaborate with teammates, participate in brand initiatives and training, welcome feedback, and maintain a calm, professional demeanor. The schedule must be flexible to meet business needs, including nights, weekends, peak season, high-traffic retail days, and public holidays.

Requirements

At least 1 year of sales experience; luxury retail experience is preferred.
Knowledge of fashion trends and competitors.
Experience operating POS systems and basic computer proficiency, including iPad/laptop and Mobile POS.
Ability to use a walkie-talkie and read price/release sheets.
Ability to work at a fast pace in a fast-paced environment.
Strong English proficiency.
Ability to regularly lift 25 pounds and occasionally lift up to 50 pounds; climb, bend, kneel, and maneuver through the sales floor and stockroom.
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
A combination of education and experience will be considered.

Nice To Haves

Luxury retail background.
Social media savvy.
Experience with live-stream shopping or video demonstrations.
Clienteling and data acquisition skills.

Responsibilities

Represent Coach as a brand ambassador and follow Coach Guide to Style and Service standards.
Build client relationships through personalized styling, product expertise, and fashion advice.
Drive sales through cross-selling, upselling, and tailored recommendations.
Use mobile POS, clienteling tools, and social-selling platforms, including short-form video, to capture data and encourage repeat purchases.
Develop and execute personal sales plans and meet or exceed individual and team KPIs.
Source new customers, maintain relationships, and follow up to close sales.
Maintain energy on the sales floor, manage multiple customers, and adapt selling techniques to business needs.
Complete operational tasks such as cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards.
Keep the sales floor and stockroom clean, organized, and stocked; follow retail policies, POS procedures, and asset protection procedures.
Process purchases, returns, exchanges, and online pickups efficiently.
Support inventory cycles by receiving shipments, stocking shelves, and managing product movement.
Assist teammates in functional areas as needed.
Foster a collaborative, trust-based environment and encourage team performance.
Participate in brand initiatives, training programs, and inclusion activities.
Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.