Sales Associate III

Tapestry•Tulalip, WA

About The Position

The Sales Associate is a front-line ambassador for the Coach brand, delivering an elevated, personalized shopping experience while meeting individual and store sales goals and supporting daily store operations. The role combines luxury-retail service, omni-channel selling, and teamwork to build brand loyalty and drive revenue. Associates represent Coach according to its Guide to Style and Service standards, provide styling and product advice, develop client relationships, and use selling and clienteling tools to encourage repeat business. They also perform sales-floor and stockroom operations, process transactions, support inventory activities, and contribute to a collaborative and inclusive team environment. The position requires a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays. It includes regular lifting of at least 25 pounds (occasionally up to 50 pounds), as well as climbing, bending, kneeling, and moving around the sales floor and stockroom. The job description states a base pay range of $15.00–$24.25. Benefits listed include medical, dental and vision insurance, 401(k), paid parental leave, commuter benefits, disability insurance, and tuition assistance.

Requirements

At least 1 year of sales experience; luxury retail experience is preferred.
Knowledge of fashion trends and competitors.
Experience operating POS systems and basic computer proficiency, including iPad/laptop and Mobile POS.
Ability to use a walkie-talkie and read price/release sheets.
Strong English proficiency.
Ability to work in a fast-paced environment.
Ability to work a flexible schedule, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to regularly lift at least 25 pounds and occasionally up to 50 pounds, climb, bend, kneel, and maneuver around the sales floor and stockroom.
A combination of education and experience will be considered.

Nice To Haves

Luxury retail background.
Social media savvy.
Experience with live-stream shopping or video demonstrations.
Clienteling and data acquisition skills.

Responsibilities

Represent Coach as a brand ambassador and follow Coach Guide to Style and Service standards.
Build client relationships through personalized styling, product expertise, and fashion advice.
Drive sales through cross-selling, upselling, and tailored recommendations.
Use mobile POS, clienteling tools, and social selling platforms, including short-form video, to capture customer data and encourage repeat purchases.
Develop and execute personal sales plans and meet or exceed individual and team KPIs.
Source new customers, maintain relationships, and follow up to close sales.
Manage multiple customers, maintain energy on the sales floor, and adapt selling techniques to business needs.
Complete daily operational tasks, including cash wrap, inventory processing, replenishment, and visual merchandising.
Keep the sales floor and stockroom clean, organized, and stocked; follow retail policies, POS procedures, and asset protection procedures.
Process purchases, returns, exchanges, and online pickups efficiently.
Support inventory cycles by receiving shipments, stocking shelves, and managing product movement.
Assist teammates in functional areas as required.
Foster a collaborative, trust-based environment and encourage team performance.
Participate in brand initiatives, training programs, and inclusion activities.
Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.