Sales Associate III

Tapestry•Nashville, TN

About The Position

The Sales Associate III, referred to in the description as a Stylist, serves as a trusted and knowledgeable advisor to customers, helping them select products suited to their aesthetic and lifestyle. The role helps customers discover and express their personal style and incorporate Kate Spade products into their existing wardrobe. It combines customer engagement and styling with sales, brand storytelling, and operational responsibilities in a retail environment. The position requires a flexible schedule to meet business needs, including nights, weekends, busy season, high-traffic retail days, and public holidays. The description notes that the duties listed are a sample and are not an exhaustive list of performance requirements. The role includes regular lifting of at least 25 pounds and occasional lifting of up to 50 pounds, as well as climbing, bending, kneeling, and maneuvering around the sales floor and stockroom.

Requirements

Professional selling skills and exceptional interpersonal and communication abilities.
Prior experience in a retail environment.
Ability to multitask, prioritize, and work collaboratively in a team setting.
Social media awareness and willingness to learn omni/virtual selling techniques.
English proficiency or local-language proficiency, as applicable to the market.
Ability to work a flexible schedule, including nights, weekends, busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Responsibilities

Greet customers warmly and confidently, demonstrating strong product knowledge.
Listen actively and ask follow-up questions to understand customer needs.
Provide styling advice, suggest add-ons, and create complete looks.
Show creative ways to wear products and encourage customers to explore new styles.
Guide customers through purchase decisions and provide a seamless checkout experience.
Reinforce customer choices and invite customers to return.
Drive sales results through customer connections and storytelling.
Demonstrate knowledge of the brand and product attributes across categories.
Maintain operational excellence, including stockroom organization and POS transactions.
Give and receive feedback honestly and constructively.