Sales Associate III

Tapestry•Chicago, IL

10d

About The Position

The Sales Associate III (referred to in the posting as the Stylist) serves as a knowledgeable and trusted advisor, helping customers select products that suit their aesthetic and lifestyle. The role helps customers discover and express their personal style and shows them how Kate Spade products can be incorporated into their existing wardrobe. The position combines customer engagement and styling with sales and business acumen. It involves building customer connections, sharing product and brand knowledge, supporting purchase decisions, and maintaining operational excellence in the store. The listed duties are a sample and are not an exhaustive list of performance requirements.

Requirements

Professional selling skills and exceptional interpersonal and communication abilities.
Prior experience in a retail environment.
Ability to multitask, prioritize, and work collaboratively in a team setting.
Social media awareness and willingness to learn omni/virtual selling techniques.
English proficiency or local-language proficiency, depending on the market.
Ability to work a flexible schedule to meet business needs, including nights, weekends, busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 lbs regularly and up to 50 lbs occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Responsibilities

Greet guests warmly and confidently, demonstrating product knowledge.
Listen actively and ask follow-up questions to understand customer needs.
Provide styling advice, suggest add-ons, and create complete looks.
Show customers multiple ways to wear products and encourage them to explore new styles.
Guide customers through purchase decisions and provide a seamless checkout experience.
Reinforce and celebrate customer choices and invite customers to return.
Drive results through customer connections and storytelling.
Demonstrate knowledge of the brand and product attributes across categories.
Maintain operational excellence, including stockroom organization and POS transactions.
Give and receive feedback honestly and constructively.