Sales Associate III

kate spade new york•Southlake, TX

5d•$15 - $20

About The Position

The Sales Associate is the front-line ambassador of the Coach brand, delivering an elevated, personalized shopping experience, meeting personal and store sales goals, and supporting daily store operations. The role combines luxury-retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue. The position represents Coach’s brand and service standards while building client relationships through personalized styling, product expertise, fashion advice, and tailored recommendations. It uses mobile POS, clienteling tools, and social selling platforms to capture customer data and encourage repeat purchases. The role also includes sales planning, customer outreach and follow-up, transaction processing, inventory support, visual merchandising, and maintaining clean, organized sales and stock areas. The Sales Associate works collaboratively, participates in brand and training initiatives, welcomes feedback, and adapts to business needs. A flexible schedule is required, including nights, weekends, peak seasons, and high-traffic retail days, including public holidays. The role requires regularly lifting at least 25 pounds and occasionally up to 50 pounds, as well as climbing, bending, kneeling, and maneuvering through the sales floor and stockroom.

Requirements

At least 1 year of sales experience; luxury retail experience is preferred. A combination of education and experience will be considered.
Knowledge of fashion trends and competitors.
Experience operating POS systems and basic computer proficiency, including iPad, laptop, or Mobile POS.
Ability to use a walkie-talkie and read price/release sheets.
Ability to work at a fast pace.
Strong English proficiency.
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high-traffic retail days, including public holidays.
Ability to regularly lift at least 25 pounds and occasionally lift up to 50 pounds, climb, bend, kneel, and maneuver through the sales floor and stockroom.

Nice To Haves

Luxury retail background.
Social media savvy, including experience with live-stream shopping or video demonstrations.
Clienteling and data acquisition skills.

Responsibilities

Represent Coach as a brand ambassador and follow the Coach Guide to Style and Service standards.
Build client relationships through personalized styling, product expertise, and fashion advice.
Drive sales through cross-selling, upselling, and tailored recommendations.
Use mobile POS, clienteling tools, and social selling platforms, including short-form video, to capture data and encourage repeat purchases.
Develop and execute personal sales plans and meet or exceed individual and team KPIs.
Source new customers, maintain relationships, and follow up to close sales.
Manage multiple customers, maintain high energy on the sales floor, and adapt selling techniques to business needs.
Complete daily operational tasks, including cash wrap, inventory processing, replenishment, and visual merchandising.
Keep the sales floor and stockroom clean, organized, and stocked; follow retail policies, POS procedures, and asset protection procedures.
Process purchases, returns, exchanges, and online pickups efficiently.
Support inventory cycles by receiving shipments, stocking shelves, and managing product movement.
Assist teammates in functional areas as required.
Foster a collaborative, trust-based environment and encourage team performance.
Participate in brand initiatives, training programs, and inclusion activities.
Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.