Sales Associate II

VyStar Credit Union•Jacksonville, FL

10d

About The Position

The Sales Associate II supports the efficiency and productivity of Financial Advisors and the Investment Services Program, with the goal of providing a positive member experience. This results-oriented role increases sales opportunities through sales and calling campaigns while also servicing existing client accounts. The associate helps Financial Advisors work efficiently by understanding operational processes, promoting technology tools, establishing best practices, and applying industry knowledge to resolve problems and support complex operational matters in a credit union investment services department. The role includes high-volume member and client contact, financial transactions and securities trades, lead qualification and appointment setting, referral management, document and compliance oversight, and support for marketing and sales materials. The position requires adherence to applicable credit union, FINRA, SEC, Florida state, and broker/dealer requirements, as well as VyStar's standards for honesty, fairness, and integrity. Employees are expected to identify and report risks within their work and demonstrate VyStar Excellence behaviors: Focus, Connect, Understand, Counsel, and Advance. If not already licensed, the employee must obtain the SIE and Series 7 within seven months of employment, the Series 65/66 within 12 months, and the Florida Insurance License 214/215 within four months after obtaining the FINRA licenses. Failure to obtain all required licenses within 16 months may result in disciplinary action, including termination. The position description notes that duties may change and is not an implied employment contract. Reasonable accommodations may be made for employees with disabilities. As required or requested, the employee may exert up to 20 pounds of force occasionally and negligible force constantly to move objects. VyStar offers competitive pay, a 401(k) plan, paid technical and on-the-job training, and tuition reimbursement to full- and part-time employees.

Requirements

Associate degree preferred and/or three years of financial services experience; relevant coursework or FINRA licenses may be considered in lieu of industry experience or degree status.
For internal candidates: Associate degree preferred and/or three years of financial services experience, and achievement of Relationship Specialist II or higher; relevant coursework or FINRA licenses may be considered in lieu of financial services experience.
If not already licensed, obtain the SIE and Series 7 within seven months of employment, the Series 65/66 by month 12, and Florida Insurance License 214/215 within four months after obtaining the FINRA licenses; all required licenses must be obtained within 16 months of employment.
Knowledge of IRAs and IRA characteristics.
Highly organized self-starter able to work independently.
Proficiency with office equipment and Microsoft Word, Excel, and Outlook.
Comfort providing limited investment advice.
Ability to conceptualize, research, and implement a project or plan.
Strong verbal and written communication skills with members, product sponsors, Financial Advisors, and relevant staff; ability to interpret and respond clearly to spoken requests and verbal or written instructions.
Ability to identify, research, and solve problems quickly.
Ability to interact professionally with coworkers, dealers, and customers; listen effectively, learn quickly, and organize work.
Ability to work with minimal supervision, shift quickly when priorities change, and coordinate multiple tasks efficiently.

Nice To Haves

Relevant coursework or FINRA licenses may be considered in lieu of industry experience or degree status.
For internal candidates, relevant coursework or FINRA licenses may be considered in lieu of financial services experience.

Responsibilities

Create, implement, and track assigned outbound calling campaigns.
Meet or exceed established scorecard goals and service-level agreements.
Resolve problems using industry experience, critical thinking, and risk analysis; apply sound judgment and operational expertise.
Develop product knowledge and provide operational expertise to clients and Financial Advisors, including advice where appropriate.
Achieve quality servicing metrics and support continuous improvement.
Handle an average of 40 inbound and outbound phone calls per day.
Perform financial transactions and securities trades accurately and promptly.
Process paperwork, review it for accuracy and completeness, and image documents into files.
Monitor alerts and report suitability, compliance, or paperwork deficiencies; follow up with representatives, member clients, or broker/dealers to obtain necessary documentation.
Pre-qualify leads and set appointments; schedule interviews and annual reviews for representatives.
Maintain the referral database and open queue, contact referrals within turnaround standards, track progress, enter notes, and provide feedback to referrers and Financial Advisors as needed.
Execute sales campaigns, including generating lists and setting presale appointments using scripts and basic knowledge of investment products.
Cultivate strong working relationships with credit union staff and members.
Comply with applicable VyStar, FINRA, SEC, State of Florida, and broker/dealer laws, regulations, policies, and guidelines; conduct business with honesty, fairness, and integrity.
Prepare or assist with marketing promotions, sales proposals, seminars, newsletters, and account reviews, ensuring compliance procedures are followed in preparing and distributing materials.
Use credit union and broker/dealer educational resources, including formal training programs, to develop knowledge.
Help identify, assess, manage, and report risks within the employee's area of work and safeguard operations while maintaining regulatory compliance.
Perform other duties as assigned.