Sales Associate II

VyStar Credit Union•Jacksonville, FL

12d

About The Position

The Sales Associate II carries out a broad range of duties supporting the efficiency and productivity of the Financial Advisor and the Investment Services Program, with the goal of creating a positive member experience. This results-oriented position increases sales opportunities for Financial Advisors through sales and calling campaigns while also providing service to existing client accounts. The role supports operational efficiency by understanding processes, promoting the use of technology tools, and establishing best practices. It also uses industry knowledge and experience to resolve problems and assist with more complex aspects of operating an investment services department within a credit union. The position involves frequent inbound and outbound calls, financial transactions and securities trades, lead qualification and appointment scheduling, document processing, referral tracking, and preparation of marketing and sales materials. The Sales Associate II works with members, Financial Advisors, credit union staff, representatives, and broker/dealers, and is expected to meet performance and service standards while following applicable laws, regulations, policies, and compliance procedures. The employee is expected to contribute to risk identification and management and demonstrate VyStar Excellence behaviors: Focus, Connect, Understand, Counsel, and Advance. If not already licensed, the employee must obtain the SIE and Series 7 within seven months of employment, the Series 65/66 by month 12 after obtaining the Series 7, and the Florida Insurance License 214/215 within four months after obtaining the FINRA licenses. Failure to obtain the required licenses within 16 months may result in disciplinary action, including termination.

Requirements

Associate degree preferred and/or three years of financial services experience; relevant coursework or FINRA licenses may be considered in lieu of industry experience or degree status.
For internal candidates, an Associate degree is preferred and/or three years of financial services experience, and the candidate must have achieved Relationship Specialist II level or higher; relevant coursework or FINRA licenses may be considered in lieu of financial services experience.
If not already licensed, obtain the SIE and Series 7 within seven months of employment.
After obtaining the Series 7, obtain the Series 65/66 by month 12.
Obtain the Florida Insurance License 214/215 within four months after obtaining the FINRA licenses; all required licenses must be obtained within 16 months of employment.
Knowledge of IRAs and IRA characteristics.
Highly organized, self-starting, and able to work independently.
Proficient with office equipment and Microsoft Word, Excel, and Outlook.
Comfortable providing limited investment advice.
Able to conceptualize, research, and implement a project or plan.
Able to communicate verbally and in writing with members, product sponsors, Financial Advisors, and relevant staff; interpret and respond clearly to spoken requests and verbal or written instructions.
Demonstrated ability to identify, research, and solve problems quickly.
Able to interact professionally with co-workers, dealers, and customers; listen effectively, learn quickly, and organize work.
Able to work with minimal supervision, adapt quickly when priorities change, coordinate multiple tasks efficiently, and conceptualize, research, and implement a project or plan.

Nice To Haves

Associate degree.
Relevant coursework or FINRA licenses may be considered in lieu of industry experience or degree status.

Responsibilities

Create, implement, and track outbound call campaigns as assigned.
Meet or exceed established scorecard goals and/or Service Level Agreements.
Resolve problems using industry experience, critical thinking, and risk analysis, applying sound judgment and operational expertise.
Develop product knowledge and provide operational expertise to clients and Financial Advisors, including advice where appropriate.
Achieve quality servicing metrics and support continuous improvement.
Receive and make an average of 40 inbound and outbound phone calls per day.
Perform financial transactions and securities trades accurately and promptly.
Process paperwork, review it for accuracy and completeness, image documents into files, monitor alerts, report suitability, compliance, or paperwork deficiencies, and follow up to obtain required documentation.
Pre-qualify leads and set appointments; schedule interviews and annual reviews for representatives.
Maintain the referral database and open queue, contact referrals within turnaround standards, track progress, enter notes, and provide feedback to referrers and Financial Advisors as needed.
Execute sales campaigns, including generating lists and setting pre-sale appointments using scripts and basic investment-product knowledge.
Cultivate strong working relationships with credit union staff and members.
Comply with applicable VyStar, FINRA, SEC, State of Florida, and broker/dealer laws, regulations, policies, and guidelines, and conduct business with honesty, fairness, and integrity.
Prepare or assist with marketing promotions, sales proposals, seminars, newsletters, and account reviews, ensuring compliance procedures are followed.
Use credit union and broker/dealer educational resources, including formal training programs, to develop job knowledge.
Proactively identify, assess, manage, and report risks within the employee's work domain and help safeguard operations while meeting regulatory requirements.
Perform other duties as assigned.