Sales Associate II

Nucor•Madison, WI

About The Position

The Customer Service Representative serves as a primary point of contact between Nucor Data Systems and its customers, providing responsive, accurate, and professional support. The role prepares quotations, processes customer orders, coordinates with internal departments, and resolves customer inquiries to support timely order fulfillment and a positive customer experience. Safety is the most important part of all jobs within Nucor, and candidates must be able to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.

Requirements

High School Diploma, GED, and/or related experience.
At least 1 year of customer service experience.
Basic computer proficiency, including Microsoft Office and web-based business applications.
Strong verbal and written communication, organizational, and time-management skills.
Ability to manage multiple priorities, maintain accurate records, and work effectively under deadlines.
Ability to work independently with direction and collaboratively across departments.

Nice To Haves

5 or more years of experience in customer service or a related field.
Bilingual English/Spanish.
Experience in inside sales, manufacturing customer service, or order management.
Experience preparing customer quotations, entering sales orders, and coordinating delivery dates.
Experience using customer relationship management (CRM), enterprise resource planning (ERP), or similar order-entry systems.

Responsibilities

Respond to customer inquiries by telephone and email regarding products, services, order status, pricing, and account information.
Prepare, update, and communicate customer quotations, including pricing, estimated costs, and anticipated delivery dates.
Accurately enter and maintain sales orders in company systems using approved quotations and customer requirements.
Assist customers with order placement, changes, cancellations, returns, credits, and billing questions in accordance with company procedures.
Investigate and resolve customer concerns by identifying issues, coordinating corrective actions, and following up through resolution.
Coordinate with sales, production, shipping, accounting, and other departments to communicate order requirements and delivery expectations.
Maintain accurate customer records, quotations, order details, and related correspondence.
Identify opportunities to provide additional product or service information that supports customer needs.
Prioritize multiple requests in a fast-paced, high-volume environment while maintaining accuracy and professionalism.
Support team goals and continuous improvement efforts; perform other related duties as assigned by supervision.
Initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards.